At a Glance
- Tasks: Lead a dynamic debt collection team to maximise cash recovery and maintain customer relationships.
- Company: Join JLA, a mission-critical infrastructure solutions business with a strong market presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by developing strategies that improve recovery rates and team performance.
- Qualifications: Experience in debt collection or credit control and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Key Responsibilities:
- Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.
- Lead, coach, and motivate the debt collection team.
- Monitor daily collection activity and team performance against KPIs.
- Allocate accounts and prioritize high-risk or overdue debts.
- Handle complex, high-value, or escalated collection cases.
- Develop collection strategies to improve recovery rates.
- Ensure compliance with applicable debt collection laws, regulations, and company procedures.
- Produce regular reports on collections, aged debt, and team performance.
- Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes.
- Conduct performance reviews, training, and quality assurance.
Key Performance Indicators (KPIs):
- Compliance and complaint levels.
- Previous experience in debt collection or credit control.
- Experience leading or supervising a collections team.
- Analytical skills with experience using collection or CRM systems.
- Proficient in Microsoft Excel and reporting tools.
- Strong organizational and time management skills.
We think you need these skills to ace Credit Control Team Leader (Hybrid) in Sowerby Bridge
Debt Collection
Team Leadership
KPI Monitoring
Customer Relationship Management
Collection Strategy Development
Compliance Knowledge
Reporting Skills
