At a Glance
- Tasks: Lead a dynamic debt collection team to maximise cash recovery and maintain customer relationships.
- Company: Join JLA, a mission-critical infrastructure solutions business with a strong focus on customer service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact by leading a team and developing strategies for financial success.
- Qualifications: Experience in debt collection or credit control, with strong leadership and analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.
- Lead, coach, and motivate the debt collection team.
- 3rd Party Debt collections & Solicitor Management.
- Monitor daily collection activity and team performance against KPIs.
- Allocate accounts and prioritize high-risk or overdue debts.
- Handle complex, high-value, or escalated collection cases.
- Develop collection strategies to improve recovery rates.
- Ensure compliance with applicable debt collection laws, regulations, and company procedures.
- Produce regular reports on collections, aged debt, and team performance.
- Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes.
- Conduct performance reviews, training, and quality assurance.
Key Performance Indicators (KPIs): Compliance and complaint levels.
Previous experience in debt collection or credit control.
Experience leading or supervising a collections team.
Analytical skills with experience using collection or CRM systems.
Proficient in Microsoft Excel and reporting tools.
Strong organizational and time management skills.
Contract Handling.
Personal qualities.
