At a Glance
- Tasks: Coordinate customer appointments and manage engineer shifts for optimal service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Other info: Flexible working options and opportunities for career development await you.
- Why this job: Make a real impact by ensuring excellent service for our customers.
- Qualifications: Strong communication skills and experience in planning or customer service roles.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customers request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors.
Key tasks
- Prioritise workload based on contract, geographical location and skill
- Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken
- Make a high volume of outbound calls to our customers to plan in their servicing
- Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly
- Manage contractual servicing so that we adhere to SLAs whilst keeping our customers safe
- Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs
- Liaising with our customers daily to provide solutions to requests in an efficient and professional manner
- Develop and maintain good working relationships with internal and external customers and colleagues
- High standard of house-keeping and time keeping
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
- Confident communicator
- Strong organisational skills
- Self-motivated with high attention to detail
- National geographic knowledge
Experience (what you have done)
- Experience of working in a planning role, or similar
- Experience of working in a customer-facing position
- Have worked in a commercially driven environment
Personal qualities (the way you think and act)
- The ability to work successfully in a target-based environment
- Must have the ability to make decisive decisions in a timely manner
- Team player with a can do attitude
- Understanding of workload requirements based on job volume
Locations
Planning Coordinator in Sowerby Bridge, Yorkshire employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Our extensive benefits package includes access to mental health support, a free onsite gym, and generous leave policies, all designed to foster a healthy work-life balance. Located in Ripponden, our Planning Coordinator role not only provides meaningful work but also opportunities for career growth and recognition within a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Coordinator in Sowerby Bridge, Yorkshire
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JLA Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JLA Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JLA Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Planning Coordinator in Sowerby Bridge, Yorkshire
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JLA Limited:This is your chance to really connect with the team at JLA Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JLA Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JLA Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JLA Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JLA Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
