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- Tasks: Coordinate smooth installations and keep customers updated throughout the process.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy a competitive salary, wellness support, gym access, and generous leave.
- Why this job: Make a real difference by ensuring hassle-free installations for valued customers.
- Qualifications: Strong communication, organisational skills, and experience with stakeholders required.
- Other info: Flexible working options and career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Roles: 1x 6 month fixed term contract, 2x 12 month fixed term contract.
About our business: JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview: You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you will be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle-free installation experience and for JLA to take care of it.
Key tasks:
- Managing an order book on a day to day basis with accurate notes and delivery dates
- Keeping customers updated with progress of an install
- Conducting order book reviews with key stakeholders
- Resolving queries to move installs forward in a timely manner for the customer
- Taking calls from customers with installations queries
- Liaising with installers and subcontractors to arrange install
Criteria Knowledge and Skills (what you know and what you can do):
- Good communication and customer service skills
- Strong organisational skills
- Excellent communication skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Experience working with stakeholders
Experience (what you have done):
- Experience of adapting quickly to meet the needs of stakeholders
- Microsoft Excel skills
Personal qualities (the way you think and act):
- Strong desire to succeed
- Good time management skills
- Resourceful, with the ability to work independently
- Experience of working in a target-based role
Locations
Installations Coordinator in Sowerby Bridge, Yorkshire employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator in Sowerby Bridge, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of providing top-notch installations.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and installers, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Installations Coordinator in Sowerby Bridge, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installations Coordinator role. Highlight your relevant experience, especially in managing order books and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for JLA and how you can contribute to our mission of providing hassle-free installations. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and stakeholders, make sure your written application reflects your strong communication skills. Clear, concise, and friendly language will go a long way in making a great impression!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Installations Coordinator role. Familiarise yourself with JLA's services and how they support various sectors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your communication skills. Think of examples where you've successfully managed customer queries or liaised with stakeholders. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Organisational Skills are Key
Highlight your organisational abilities by discussing how you've managed multiple tasks or projects simultaneously in the past. You might want to prepare a specific example where your strong organisational skills led to a successful outcome, especially in a target-based environment.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, particularly in relation to installation queries. Prepare to discuss how you've resolved issues in previous roles, focusing on your resourcefulness and ability to work independently to meet stakeholder needs.
