At a Glance
- Tasks: Handle customer queries and provide technical support in a vibrant team.
- Company: Join JLA, a mission-critical infrastructure solutions business that values its people.
- Benefits: Enjoy 25 days annual leave, wellness support, gym access, and financial guidance.
- Other info: Opportunities for career growth and a supportive work-life balance.
- Why this job: Make a real impact by delivering outstanding customer service and resolving queries.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction. Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Criteria
Essential (attributes required for candidate to be considered)- Ability to provide outstanding levels of customer service
- Skilled in creating a network of internal contacts to support the resolution of customer queries
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Good level of computer literacy including Microsoft
- Proficiency of using Office and Smartphone Apps
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated evidence of applying soft-skills such as empathy to resolving customer queries
- Demonstrated experience of taking ownership of customer queries
- Previous experience of working in a customer helpdesk capacity
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Locations
Customer Helpdesk Advisor in Sowerby Bridge, Yorkshire employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a comprehensive benefits package including mental health support, flexible working options, and a commitment to career growth, our Customer Helpdesk Advisors can thrive in a dynamic environment while enjoying a healthy work-life balance. Join us in our mission-critical infrastructure solutions business and be part of a team that values your contributions and celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Helpdesk Advisor in Sowerby Bridge, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research JLA's services and values so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to show empathy or resolve issues. Role-playing with a friend can help you feel more prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the JLA family!
We think you need these skills to ace Customer Helpdesk Advisor in Sowerby Bridge, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Helpdesk Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Soft Skills:We love candidates who can demonstrate empathy and patience. In your application, share examples of how you've resolved customer queries in the past. This will help us see how you handle situations and connect with customers.
Be Clear and Concise:When writing your application, use clear and straightforward language. We appreciate well-structured responses that get straight to the point. Remember, good communication is key in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at JLA Limited
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their mission-critical infrastructure solutions and how they support customers. This knowledge will help you demonstrate your genuine interest in the company and show that you're ready to contribute to their customer-focused approach.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided outstanding customer service. Highlight situations where you took ownership of a problem and resolved it with empathy. This will illustrate your ability to handle customer queries effectively, which is crucial for the role.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. Respond thoughtfully and ensure you address the interviewer’s concerns. This skill is essential for a Customer Helpdesk Advisor, as it shows you can understand and empathise with customer needs.
✨Demonstrate Team Spirit
JLA values teamwork, so be prepared to discuss how you work well in a team environment. Share examples of how you've collaborated with colleagues to achieve goals or resolve issues. This will show that you’re not just focused on individual success but also on contributing to the team's overall performance.
