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- Tasks: Handle customer queries and provide technical support in a vibrant team environment.
- Company: Join JLA, a leader in essential services for various sectors.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong customer service experience and ability to thrive in fast-paced settings.
- Other info: Opportunities for career growth and a rewarding referral scheme.
The predicted salary is between 30000 - 42000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customers satisfaction. Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Locations
Customer Help Desk Advisor in Sowerby Bridge, Yorkshire employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Help Desk Advisor in Sowerby Bridge, Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JLA and their services. Understanding their Total Care package and how they support various sectors will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for helping customers shine through. A positive attitude can make a huge difference and will resonate well with the team at JLA who value a great customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Customer Help Desk Advisor in Sowerby Bridge, Yorkshire
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your skills and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs at JLA, especially in handling customer queries and working in a fast-paced environment.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with customers, so a friendly tone in your application can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at JLA Limited
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their Total Care package and how it benefits customers. This knowledge will not only impress your interviewers but also help you relate your answers to the company's values and mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or went above and beyond for a customer. Be ready to discuss how you handle difficult situations with empathy and professionalism.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. This shows that you value communication, which is crucial for a Customer Help Desk Advisor role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
