Credit Controller in Sowerby Bridge, Yorkshire

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.

When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for your own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to try and resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever growing team, so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you.

Key tasks

• Looking after a portfolio of customers and understanding how to use your relationship to maximise cash collection.
• Prioritising a variety of daily tasks that deliver on customer service as well as financial targets.
• Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
• Collaborating with internal teams to deliver on customer success and using this to negotiate payment.
• Working with team managers to put forward your ideas for challenging accounts.
• Taking payments by debit or credit card.
• Working with the team managers and head of department to forecast cash collections.
• Considering next steps when debts are unrecoverable and putting forward ideas on how to move these.
• Other ad hoc duties as and when required.

Knowledge and Skills

• Demonstrated history of meeting targets consistently.
• Ability to demonstrate effective debt management to timely resolution.
• Experience of highlighting and processing Defaults where necessary.
• Experience of updating and maintaining clear customer activity notes in a finance system.
• Good knowledge of MS Excel.
• Experience of working in a busy office environment and to tight deadlines.
• Minimum 2 years' experience in a similar role.
• 3 years experience of managing high value customers.
• 3 years experience of managing low value, high volume accounts.
• Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks.
• Experience of change management / process improvements.

Personal qualities

• Able to work well under pressure and prioritise own workload.
• Capability to be both personable and firm with clients, to resolve any issues and collect any money owed.
• Excellent attention to detail and high degree of accuracy is imperative.
• Able to cope with multiple priorities and changing environment.
• Excellent communication and relationship-building skills.
• Positive and flexible approach to your work.
• Strategic thinking, with the ability to approach stakeholders with new ideas.