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- Tasks: Maintain and repair fire and security equipment at various customer sites.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and gym discounts.
- Why this job: Make a real difference in safety while developing your skills.
- Qualifications: Experience in engineering and a commitment to excellent customer service.
- Other info: Flexible working options and opportunities for career growth.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its ongoing successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Key tasks
- Maintain and repair equipment as and when directed by the Operations Team.
- Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself.
- Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business.
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
- Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency.
- Maintain technical and system updates and releases as required.
- Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job.
- Support growth generation by submitting lead opportunities.
Service Delivery
- Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction.
- Manage on-site customer queries in a fair and courteous manner.
- Handle any challenging situations with customers in a professional and courteous manner at all times.
- Be responsive and cooperative and achieve the required tasks set.
Managing Health & Safety
- Carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times.
- Report identified risks in line with H&S procedures.
- Attend H&S training and briefings on a regular basis.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Fire and Security Installation Engineer in Southampton employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire and Security Installation Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand what we do and how you can contribute to our mission. Tailor your answers to reflect our commitment to customer satisfaction and safety.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Field Service Engineers and be ready to discuss your problem-solving skills and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the JLA family.
We think you need these skills to ace Fire and Security Installation Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fire and Security Installation Engineer role. Highlight relevant experience and skills that match the job description, like your technical expertise and customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Be sure to mention any specific experiences that relate to the tasks outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to fix problems effectively and efficiently, just like we do at JLA!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to fire and security systems. Be ready to discuss specific equipment and repair techniques, as well as any relevant regulations. This shows you're not just a candidate, but someone who understands the industry.
✨Showcase Your Customer Service Skills
Since this role involves interacting with various clients, be prepared to share examples of how you've handled customer queries or challenging situations in the past. Highlight your ability to maintain professionalism and deliver excellent service, as this is key to JLA's reputation.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot issues effectively. During the interview, explain your thought process and how you approach problem-solving. This will show that you can not only fix faults but also get to the root cause of issues.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how they support employee growth. This demonstrates your genuine interest in being part of the JLA family and your commitment to personal and professional development.
