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- Tasks: Maintain and repair equipment while delivering top-notch customer service.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive pay, travel opportunities, and hands-on experience in a dynamic environment.
- Why this job: Be part of a vibrant team making a real difference across various industries.
- Qualifications: Mechanical and electrical skills, plus a full UK driving licence required.
- Other info: Great chance to grow your career while working independently and solving problems.
The predicted salary is between 30000 - 42000 £ per year.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its ongoing successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Key tasks:- Maintain and repair equipment as and when directed by the Operations Team.
- Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself.
- Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business.
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
- Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency.
- Maintain technical and system updates and releases as required.
- Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job.
- Support growth generation by submitting lead opportunities.
- Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction.
- Manage on-site customer queries in a fair and courteous manner.
- Handle any challenging situations with customers in a professional and courteous manner at all times.
- Be responsive and cooperative and achieve the required tasks set.
- To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times.
- Report identified risks in line with H&S procedures.
- Attend H&S training and briefings on a regular basis.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Criteria:- Essential (attributes required for candidate to be considered):
- Background in mechanical and electrical work.
- Proficient level of computer skills.
- Good communication skills, both verbally and written.
- Desirable (attributes can be trained or developed):
- Experience of maintaining and servicing commercial equipment.
- Skilled in repairing and servicing commercial dishwashers and glass cleaning machines.
- Experience of managing challenging situations in a customer-facing role.
- Experience of identifying selling opportunities in order to generate sales leads.
- (the way you think and act):
- Aptitude for practical work.
- Talent for solving problems.
- Good communication and customer service skills.
- Resourceful, with the ability to work independently.
We will need you to have a full UK driving licence as the role involves UK travel.
Field Engineer in Southampton employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Southampton
✨Tip Number 1
Get to know the company inside out! Research JLA's services and values so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to field engineering. Think about your past experiences and how they relate to the role at JLA. We want you to showcase your problem-solving skills and customer service prowess!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your mechanical and electrical skills, and any experience you have with commercial equipment. We want to see how your background fits with what we do at JLA!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our mission at JLA. Don’t forget to mention your customer service skills and problem-solving abilities.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've handled challenging situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge before the interview. Be ready to discuss specific experiences you've had with maintaining and servicing commercial equipment, especially dishwashers and glass cleaning machines. This will show that you’re not just a talker but someone who knows the ins and outs of the job.
✨Show Off Your Customer Skills
Since this role is customer-facing, be prepared to share examples of how you've handled challenging situations with clients in the past. Highlight your communication skills and how you’ve managed to keep customers satisfied, even when things got tough. This will demonstrate your ability to maintain JLA's reputation for excellent service.
✨Be Proactive About Safety
Familiarise yourself with health and safety regulations relevant to the field engineer role. During the interview, mention how you prioritise safety in your work and provide examples of how you've adhered to H&S procedures in previous roles. This shows that you take safety seriously, which is crucial for the job.
✨Think Like a Salesperson
JLA values growth, so come prepared with ideas on how you can identify and submit leads for upgrades or additional services. Share any past experiences where you’ve successfully spotted sales opportunities. This will highlight your resourcefulness and willingness to contribute to the company's growth beyond just the technical aspects.
