Service and Parts Coordinator

About our business

Proton are the specialists in every aspect of commercial dishwashers, glass washing and catering equipment. With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector.

When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Our Sales and Accounts Assistant is a pivotal role in the growth of the business. As a rapidly growing business in both size and turnover, we are looking for a person to join our team and be a part of our success. Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers both past and present are given exemplary customer service with an emphasis on sales.

Key Tasks

• Receive inbound orders and process accordingly.
• Process orders from the external sales team.
• Liaise with other departments re invoice processing.
• Update customer database and recontact lapsed clients.

Criteria

• Confident and effective communicator.
• Organised and a good knowledge of Microsoft Office.
• Self starter who thrives on success.

• Experience of outbound and inbound telephone call handling.
• Experience of working in a customer centric position either face to face or over the telephone.
• Have worked in a commercially driven environment.

• The ability to work successfully in a fast paced, target driven environment.
• Highly motivated.
• A curious mind, interested in pushing the business forward.
• Eager to learn and build a career in a dynamic sales driven organisation.
• Customer service is a main driver.
• Able to show initiative.