At a Glance
- Tasks: Support and enhance our Service Systems while solving user issues.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and growth opportunities.
- Other info: Fast-paced environment with excellent career progression.
- Why this job: Be part of a dynamic tech team making a real impact.
- Qualifications: Experience with business applications and strong problem-solving skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Ripponden – Hybrid; 3 days in office. Salary £30,000–£35,000 (depending on experience). Vacancy type: Permanent/Full Time.
- Job title
- Service – Application Support Analyst
- Function
- Technology (Application Management)
- Location
- Ripponden
- About our business
JLA is a mission‑critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end‑to‑end, on‑premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
JLA is driven by a world‑class Sales & Marketing engine, owns and maintains all assets, and has an efficient on‑site operations team working daily with customers.
Role overview
We are looking for a Service Application Manager to join our dynamic and vibrant Technology team.
You will support the development and maintenance of our Service System’s, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity.
In this role you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team.
We are looking for highly self‑motivated and pro‑active applicants who have a marked interest in business systems, analysis, alignment and processes.
The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment.
Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs.
With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems.
The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using a range of methods such as phone, emails and video calls.
Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast‑paced environment.
With the ambition to grow and progress within the business.
- Key tasks
- Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager.
- Use a positive problem‑solving attitude to resolve routine and wide‑ranging incidents, striving for a first call resolution.
- Implement solutions to problems using available collateral such as user guides and technical manuals.
- Utilise online resources such as the ‘Knowledgebase’ to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use.
- Develop extensive functional and technical knowledge of JLA’s Service System’s and the underlying technology stack.
- Manage configuration and maintenance changes, including maintaining the system user accounts and permissions.
- Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards.
- Mine and manipulate data using MS and SQL tools.
- Converting non‑technical stakeholder requirements to technical specifications.
- Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management.
- Document all developments and configuration changes to JLA standards.
- Responsible for user account management and system administration.
- Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
- Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.
- Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
- Knowledge and Skills (what you know and what you can do)
- Demonstrable experience administering Business Applications in a corporate environment
- Practical experience designing and configuring Business process
- Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
- Experience managing third‑party suppliers, including SLAs, escalations and service reviews
- Understanding of access, security and compliance controls for system applications
- Strong stakeholder communication skills, able to translate technical issues into clear business updates
- Knowledge of Service Applications, ERP and integrations.
- Knowledge of IT service management practices (incident, problem, change and release management
- Knowledge of Engineer workforce management and scheduling.
Experience (what you have done)
- Experience supporting and/or managing business‑critical applications in a production environment, including user configuration.
- Hands‑on incident management through to resolution, including coordination across internal teams and suppliers.
- Experience delivering changes/releases (planning, testing, implementation and post‑change validation).
- Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
- Experience working with APIs, Integrations and data flows between Business Applications.
- Minimum 2 years’ experience with Relational Databases
- Experience with either PD/SQL, Python or C‑Sharp development
- Experience with Power Automate or Power Apps
- Experience supporting Field Engineers remote process’s, mobile applications and scheduling systems
- Experience of Monday. com
- Personal qualities
- Calm, structured approach under pressure, with a focus on restoring service and managing risk.
- Strong ownership mindset with a bias for action and follow‑through.
- Clear, confident communicator with the ability to tailor messages for technical and non‑technical audiences.
- Customer‑focused and collaborative, building effective relationships across IT, operations and suppliers.
- Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
- Able to challenge constructively and influence decisions with stakeholders and suppliers.
Qualifications
- We will need you to have a full UK driving licence
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Service - Application Support Analyst in Ripponden
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JLA Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JLA Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JLA Limited!
✨Direct Apply to JLA Limited
Let's not forget to apply directly through the JLA Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service - Application Support Analyst in Ripponden
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JLA Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JLA Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JLA Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
