At a Glance
- Tasks: Lead a vibrant team to meet customer service targets and improve operational efficiency.
- Company: Join JLA, a mission-critical infrastructure solutions provider with a dynamic culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for career progression.
- Other info: Exciting opportunity for growth towards a Team Leader role.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and customer service experience required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden)
Salary: £28,000 - £30,000
Vacancy Type: Permanent/Full Time
Job Profile:
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: We are seeking a customer-focused and enthusiastic individual to join our Planning Team as a Senior Planning Coordinator. Working as part of a vibrant, energetic team, you will lead by example, knowing when to take a hands-on approach and when to guide, support and direct others. You will play a key role in helping the team deliver against customer SLAs and maintain high standards of service. The successful candidate will be professional, confident and assertive, with strong interpersonal skills and the ability to work well under pressure, prioritise effectively and respond quickly to issues as they arise. This is an excellent opportunity for someone looking to develop their career and progress towards a future Team Leader role.
Key tasks:
- Drive daily workload performance, supporting the team to meet and improve against agreed targets.
- Conduct coaching sessions and call quality monitoring to support colleague development and service standards.
- Support, motivate and guide the team to deliver against operational targets and customer SLAs.
- Oversee daily team activity, ensuring tasks are completed on time, within SLA and to a high standard.
- Produce, interpret and analyse reporting data to identify trends and support effective team performance.
- Identify, facilitate and share opportunities to improve business processes and ways of working.
- Deputise for the Planning Team Leader when required, supporting effective day-to-day leadership of the team.
- Maintain clear communication and strong working relationships with field colleagues and wider service delivery teams.
- Provide cover for planning duties when required to support operational continuity.
Criteria:
Essential (attributes required for candidate to be considered):
- Strong national geographical knowledge to support effective planning and scheduling.
- Confident and clear communicator, with the ability to engage effectively with colleagues and stakeholders.
- Strong organisational skills, with the ability to plan, prioritise and manage work effectively.
- Good level of computer literacy, including confident use of Microsoft Office applications.
- Strong customer service experience, with a focus on delivering high standards of support.
Desirable (attributes can be trained or developed):
- SMART and FLS system knowledge.
Experience (what you have done):
- Proven ability to work effectively in a target-driven environment, delivering against agreed performance measures.
- Previous planning experience, with the ability to organise workloads and support effective operational delivery.
Personal qualities (the way you think and act):
- Able to make confident, well-informed decisions in a timely manner.
- Collaborative team player with a positive, proactive and solution-focused approach.
- Ability to assess workload requirements based on job volume and plan resources accordingly.
Senior Planning Coordinator in Ripponden employer: JLA Limited
JLA is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including health support, financial guidance, and a commitment to work-life balance with 25 days of annual leave. Located in Manchester/Ripponden, our vibrant work culture fosters collaboration and recognition, ensuring that as a Machines Sales Executive, you will be valued for your contributions while having access to career development opportunities and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planning Coordinator in Ripponden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLA Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLA Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Planning Coordinator in Ripponden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLA Limited:Your cover letter is your chance to shine! Tell us why you want to work at JLA Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLA Limited!
How to prepare for a job interview at JLA Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
