JLA Limited in Ripponden is seeking a Customer Resolutions Team Lead to drive effective complaint resolution and improve customer outcomes. You will lead and develop a high-performing team delivering fair, timely resolutions while influencing wider business improvements.
The role is hybrid with 3 days in the office, focusing on governance, QA, and performance management to protect growth opportunities and customer trust.
#J-18808-Ljbffr
Senior Customer Resolutions Lead — Hybrid Role in Ripponden employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
