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- Tasks: Coordinate customer appointments and manage engineer schedules for optimal service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a competitive salary, extensive health benefits, and a supportive work environment.
- Why this job: Make a real impact by ensuring excellent service for our customers every day.
- Qualifications: Strong communication skills and experience in planning or customer service roles.
- Other info: Flexible working options and opportunities for career growth await you!
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden)
Salary: £25,000 - £28,000
Vacancy Type: Permanent/Full Time
Function: Planning & Dispatch, Customer Services
Reports to: Planning Team Leader
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
Benefits
- Access to an extensive benefits package including health and wellbeing support, financial guidance, and legal advice.
- Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders.
- Up to 8 counselling sessions, which can be in-person or remote.
- Free onsite gym at head office and gym membership discounts.
- Life assurance coverage, company sick pay, and a company pension scheme.
- Free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
- 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
- Colleague Recognition Scheme to celebrate achievements.
- Support in career development and training.
- Refer a Friend scheme with rewards up to £1,000.
Role Overview
We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer’s request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors.
Key Tasks
- Prioritise workload based on contract, geographical location and skill.
- Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken.
- Make a high volume of outbound calls to our customers to plan in their servicing.
- Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly.
- Manage contractual servicing so that we adhere to SLAs whilst keeping our customer’s safe.
- Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs.
- Liaising with our customers daily to provide solutions to requests in an efficient and professional manner.
- Develop and maintain good working relationships with internal and external customers and colleagues.
- High standard of house-keeping and time keeping.
Criteria
Essential (attributes required for candidate to be considered)- Confident communicator.
- Strong organisational skills.
- Self-motivated with high attention to detail.
- National geographic knowledge.
- Experience of working in a planning role, or similar.
- Experience of working in a customer-facing position.
- Have worked in a commercially driven environment.
- The ability to work successfully in a target-based environment.
- Must have the ability to make decisive decisions in a timely manner.
- Team player with a can do attitude.
- Understanding of workload requirements based on job volume.
Planning Coordinator in Ripponden employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Coordinator in Ripponden
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand JLA's mission and values, and think about how your skills as a Planning Coordinator can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your organisational skills and customer service experience, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the JLA family.
We think you need these skills to ace Planning Coordinator in Ripponden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Coordinator role. Highlight any relevant experience in planning or customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at JLA. Mention your passion for customer service and how you can contribute to our mission of delivering great service.
Show Off Your Communication Skills: As a Planning Coordinator, communication is key! In your application, give examples of how you've effectively communicated with customers or colleagues in the past. This will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planning Coordinator role. Familiarise yourself with the key tasks and responsibilities mentioned in the job description, especially around managing customer appointments and collaborating with service delivery teams.
✨Showcase Your Communication Skills
As a Planning Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Be ready to demonstrate your ability to handle high volumes of calls and maintain professional relationships.
✨Demonstrate Organisational Prowess
Highlight your organisational skills during the interview. Discuss how you prioritise workloads and manage compliance effectively. You might even want to share specific tools or methods you use to stay organised and ensure productivity.
✨Emphasise Your Customer Focus
Since this role is customer-facing, be prepared to discuss your approach to customer service. Share examples of how you've gone above and beyond to meet customer needs, and express your understanding of the importance of adhering to SLAs and maintaining customer satisfaction.