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- Tasks: Coordinate smooth installations and keep customers updated throughout the process.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Why this job: Make a real difference by ensuring hassle-free installations for valued customers.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Opportunities for career growth and a rewarding recognition scheme await you.
The predicted salary is between 28800 - 43200 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you’ll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle-free installation experience and for JLA to take care of it.
Key tasks
- Managing an order book on a day to day basis with accurate notes and delivery dates
- Keeping customers updated with progress of an install
- Conducting order book reviews with key stakeholders
- Resolving queries to move installs forward in a timely manner for the customer
- Taking calls from customers with installations queries
- Liaising with installers and subcontractors to arrange install
Criteria
Essential (attributes required for candidate to be considered)
- Good communication and customer service skills
- Strong organisational skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Experience working with stakeholders
Desirable (attributes can be trained or developed)
- Experience of adapting quickly to meet the needs of stakeholders
- Strong desire to succeed
- Resourceful, with the ability to work independently
- Experience of working in a target-based role
Installations Co-ordinator in Ripponden employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Co-ordinator in Ripponden
✨Tip Number 1
Get to know the company inside out! Research JLA's services and values so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Installations Co-ordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and organisation skills. Think of examples from your past that showcase your ability to manage an order book and liaise with stakeholders effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the JLA family right from the start!
We think you need these skills to ace Installations Co-ordinator in Ripponden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Installations Co-ordinator role. Highlight your relevant experience in managing order books and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since good communication is key for this role, don’t shy away from showcasing your skills. Use clear and concise language in your application, and maybe even share an example of how you've successfully communicated with customers or stakeholders in the past.
Be Organised: We love a well-structured application! Make sure your CV is easy to read and logically organised. This reflects your organisational skills, which are super important for keeping track of installations and updates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they impact various sectors like Care Homes and Hospitals. Familiarise yourself with the Total Care package and think about how your role as an Installations Co-ordinator will contribute to a hassle-free installation experience for customers.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and installers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with stakeholders in the past, especially in resolving queries or managing expectations.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage tasks and keep track of details. You might want to bring a sample order book or a mock-up to show how you would keep progress notes and install dates up to date.
✨Emphasise Your Resourcefulness
JLA values candidates who can adapt quickly to meet stakeholder needs. Think of specific instances where you've had to be resourceful in a previous role. Be ready to share how you overcame challenges and ensured smooth operations.