Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and resolve financial queries, ensuring clarity and accuracy for customers.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a competitive salary, wellness support, and flexible working options.
- Other info: Dynamic team environment with opportunities for career growth and recognition.
- Why this job: Make a real impact by improving customer experience and resolving financial issues.
- Qualifications: Customer service experience and problem-solving skills are a plus.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden). Salary £27,000. Vacancy Type: Temporary Contract.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end‑to‑end, on‑premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
Benefits
- Access to an extensive benefits package including health and wellbeing support, financial guidance, and legal advice.
- Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders.
- Up to 8 counselling sessions, which can be in‑person or remote.
- Free onsite gym at head office and gym membership discounts.
- Life assurance coverage, company sick pay, and a company pension scheme.
- Free office parking, eye care vouchers, a cycle‑to‑work scheme, and exclusive discounts through our staff benefits hub.
- 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
- Colleague Recognition Scheme to celebrate achievements.
- Support in career development and training.
- Refer a Friend scheme with rewards up to £1,000.
Role overview
We are looking for a proactive problem‑solver to take ownership of financial queries and drive them through to clear, fair, and timely resolution. This role involves resolving customer and internal financial queries across all types of charges and invoices, ensuring clarity, accuracy, and confidence in what is owed and why.
Key tasks
- Take full ownership of financial queries from receipt through to resolution.
- Resolve invoice queries across all charge types.
- Manage cases where customer invoices require a valid purchase order.
- Act as the central point for the review and management of credit requests.
- Manage multiple shared inboxes, triaging requests and ensuring response timescales are met.
- Maintain visibility of all open queries and cases through structured case management.
- Build and manage effective working relationships across various teams.
- Proactively identify recurring issues and process failures.
- Ensure query resolutions are handed back cleanly with clarity on outcomes.
- Produce and manage reporting on high‑value, complex, or aged queries.
- Support continuous improvement by contributing to clearer billing processes.
- Deliver a consistently high standard of customer service.
Essential attributes
- Outstanding levels of customer service.
- Skilled in creating a network of internal contacts.
- Great initiative and eagerness to learn.
- Methodical with great organisational skills.
- Clear and accurate communication.
- Problem solving, empathy, and patience.
- Ownership and adaptability.
- Excellent time management.
- High level of emotional intelligence.
- Computer literate including Microsoft packages.
- Excellent written skills.
- Knowledge of service delivery and operations.
- Familiarity with case management or CRM systems.
- Understanding of financial/commercial levels.
Experience
- Demonstrated ability to provide outstanding customer service.
- Evidence of applying ‘soft‑skills’ such as empathy.
- Experience of taking ownership of customer queries.
- Previous experience in a credit control environment.
- Previous experience in an internal complaints team.
Personal Qualities
- Proactive and self‑motivated.
- Calm, confident, and professional under pressure.
- Detail‑focused with systemic thinking.
- Comfortable taking ownership and accountability.
- Collaborative.
Financial Queries Coordinator x 4 in Ripponden employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Queries Coordinator x 4 in Ripponden
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to financial queries. We recommend role-playing with a friend to build confidence and get feedback on your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled financial issues in the past, highlighting your analytical approach and calm demeanour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Financial Queries Coordinator x 4 in Ripponden
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Queries Coordinator role. Highlight your relevant experience in customer service and financial query handling, and show us how you can bring value to our team at JLA.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved financial queries or disputes in the past. We love proactive problem-solvers, so let us know how you take ownership and drive issues to resolution!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and skills, as this reflects the clarity we expect in resolving financial queries.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people quickly, and you can easily track your application status with us!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they relate to financial queries. Familiarise yourself with common financial terms and processes, as well as the specific responsibilities of a Financial Queries Coordinator. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved financial queries or customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical approach and ability to take ownership of problems, which is crucial for this role.
✨Practice Clear Communication
Since the role involves explaining complex financial information, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you explain financial concepts. This will help you convey clarity and confidence during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, challenges faced in the role, or how success is measured. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.