At a Glance
- Tasks: Support customers, reduce churn, and enhance their journey with our team.
- Company: Join JLA Limited, a dynamic company based in Ripponden.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a supportive team focused on success.
- Why this job: Make a real difference in customer satisfaction and loyalty.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
JLA Limited, based in Ripponden, is seeking a Customer Success Support representative to help reduce churn and increase customer lifetime value.
You will work with the Customer Success team and other JLA functions to own complex termination processes and ensure a smooth customer journey.
You will handle large workloads, maintain high standards, and liaise with customers, colleagues and third-party stakeholders.
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We think you need these skills to ace Customer Success Specialist: Cut Churn, Grow Lifetime Value in Ripponden
Customer Relationship Management
Churn Reduction Strategies
Customer Lifetime Value Analysis
Communication Skills
Problem-Solving Skills
Stakeholder Management
Time Management
