At a Glance
- Tasks: Lead customer experience initiatives and resolve complex issues for key accounts.
- Company: Join JLA Limited, a leader in customer relationship management.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborative environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in customer loyalty and satisfaction every day.
- Qualifications: Strong communication skills and experience in customer relationship management.
The predicted salary is between 29700 - 36300 £ per year.
JLA Limited is looking for a Customer Relationship Manager who will own the customer experience and serve as the primary point of contact for key accounts, guiding complex issues to timely, fair outcomes.
You will coordinate across Operations, Finance, Sales and Care teams to maintain momentum on cases, perform root cause analysis, and translate insights into preventative actions that protect cash flow and loyalty.
Customer Experience & Retention Lead in Ripponden employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
