Field Installation Engineer in Portsmouth

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.

When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that we take care of it. You'll support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs. This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites.

We are investing in training and development for our Engineers with our new JLA Academy, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines.

Key tasks:

• Install laundry & catering equipment as and when directed by the Installations team.
• Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction.
• Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
• Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
• Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency.
• Maintain technical and system updates and releases as required.
• Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job.
• Support growth generation by submitting lead opportunities.

Service Delivery:

• Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction.
• Manage on-site customer queries in a fair and courteous manner.
• Handle any challenging situations with customers in a professional and courteous manner at all times.
• Be responsive and cooperative and achieve the required tasks set.

Managing Health & Safety:

• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times.
• Report identified risks in line with H&S procedures.
• Attend H&S training and briefings on a regular basis.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.

Criteria:

Essential (attributes required for candidate to be considered):

• Skilled in installing laundry/catering equipment.
• Knowledge of electrical and plumbing work.
• Proficient level of computer skills.
• Good knowledge of the English language, both written and verbal.

Desirable (attributes can be trained or developed):

• Electrical installation qualification.
• Gas Safe registered.

Experience (what you have done):

• Experience of working in a customer-facing role.
• Experience in a field-based role.
• Experience of managing challenging situations in a customer-facing role.
• Experience of identifying selling opportunities in order to generate sales leads.

Personal qualities (the way you think and act):

• Aptitude for practical work.
• Good attention to detail.
• Talent for solving problems.
• Good communication and customer service skills.
• Resourceful, with the ability to work independently.
• Good time management skills.
• Flexibility in support of the customer and business needs.

Qualifications:

• Full driving license.
• Recognised qualification in a Gas Safe environment.
• Recognised qualification in Electrical installation.