At a Glance
- Tasks: Install and repair laundry and catering equipment while providing top-notch customer service.
- Company: Join JLA, a leader in mission-critical infrastructure solutions with a supportive culture.
- Benefits: Enjoy competitive pay, health perks, flexible hours, and a free gym at the head office.
- Other info: Access to training through the JLA Academy and opportunities for career growth.
- Why this job: Make a real difference in various sectors while developing your skills in a dynamic role.
- Qualifications: Experience in customer service and installation, with a full driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
As a Field Installations Engineer at JLA, you will support us on our mission to be a trusted partner for our customers, making sure that we are always there and that we take care of it. You will support our customers across care, hospitality, education, housing, healthcare and prison services with their laundry servicing and repair needs. This is an exciting opportunity that provides you with plenty of variety each day, providing excellent service and technical expertise to customers, and a role where you can develop and take pride and care in your work. You will be installing a variety of laundry and catering equipment across our customer sites. We are investing in training and development for our Engineers with our new JLA Academy, which will provide you with the opportunity to cross-skill across both laundry and catering equipment, develop your mechanical and electrical skills/experience, and enhance your product knowledge on JLA laundry machines.
Key tasks
- Install laundry & catering equipment as and when directed by the Installations team.
- Carry out comprehensive, competent, and safe remedial repairs to customer and Company satisfaction.
- Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
- Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency.
- Maintain technical and system updates and releases as required.
- Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job.
- Support growth generation by submitting lead opportunities.
Service Delivery
- Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction.
- Manage on-site customer queries in a fair and courteous manner.
- Handle any challenging situations with customers in a professional and courteous manner at all times.
- Be responsive and cooperative and achieve the required tasks set.
Managing Health & Safety
- To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times.
- Report identified risks in line with H&S procedures.
- Attend H&S training and briefings on a regular basis.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Criteria
Essential (attributes required for candidate to be considered)
- Skilled in installing laundry/catering equipment.
- Knowledge of electrical and plumbing work.
- Proficient level of computer skills.
- Good knowledge of the English language, both written and verbal.
Desirable (attributes can be trained or developed)
- Electrical installation qualification.
- Gas Safe registered.
Experience (what you have done)
- Experience of working in a customer-facing role.
- Experience in a field based role.
- Experience of managing challenging situations in a customer-facing role.
- Experience of identifying selling opportunities in order to generate sales leads.
Personal qualities (the way you think and act)
- Aptitude for practical work.
- Good attention to detail.
- Talent for solving problems.
- Good communication and customer service skills.
- Resourceful, with the ability to work independently.
- Good time management skills.
- Flexibility in support of the customer and business needs.
Qualifications
- Full driving license.
- Recognised qualification in a Gas Safe environment.
- Recognised qualification in Electrical installation.
Field Based Installation Engineer in Portsmouth employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With access to comprehensive benefits, including a wellness programme, flexible working options, and a dedicated training academy, our Field Based Installation Engineers can thrive in their roles while enjoying a healthy work-life balance. Join us in making a meaningful impact across various sectors, all while being part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Installation Engineer in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research JLA's mission, values, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to field installations. Think about your past experiences and how they relate to the role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Field Based Installation Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Installation Engineer role. Highlight your experience with laundry and catering equipment, as well as any relevant electrical or plumbing skills. We want to see how your background fits with what we do at JLA!
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, don’t forget to showcase your customer service experience. Share examples of how you've handled challenging situations and kept customers happy. We love candidates who can communicate effectively and maintain a positive attitude!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get to the point while still showing off your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of laundry and catering equipment. Familiarise yourself with common installation processes and any technical specifications that might come up during the interview. Being able to speak confidently about your experience in electrical and plumbing work will definitely impress.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled challenging situations in the past. Think of specific instances where you turned a negative experience into a positive one. This will show that you can maintain professionalism and deliver excellent service under pressure.
✨Safety First
Understand the importance of health and safety regulations in the field. Be prepared to discuss how you ensure safety for yourself and others while on the job. Mention any relevant training you've had and how you apply it in real-world scenarios.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the JLA Academy. This shows your genuine interest in the role and helps you determine if it's the right fit for you too!
