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- Tasks: Support the sales team by creating opportunities and managing customer records.
- Company: Join JLA, a leader in providing essential services to various sectors for over 50 years.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a dynamic team that enhances customer experiences and drives sales success.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn.
- Other info: Fast-paced role with opportunities for growth and collaboration across multiple teams.
The predicted salary is between 30000 - 42000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview: Provides a critical level of support between JLA business functions and the respective Sales Team. The objective is to liberate Sales time and improve operations efficiency within JLA that result in a better customer experience and more reliable insights to report on.
Principle Accountabilities:
- Responsible for creation of sales opportunities within the CRM following successfully attended appointments across the SME sales teams.
- Work with Sales staff to ensure that Customer records (master data), appointments, outcomes and opportunity pipeline are accurate (using Pivotal, DocuSign and other technologies within JLA).
- Support creation of sales proposals to optimise field sales time and selling opportunities.
- Periodically liaise with the installation team to check on progress of scopes and pricing.
- Resolve sales specific queries to support Sales teams.
- Navigate the pricing lists for Total Care & Machine sales, inputting figures to calculate a pricing model where required.
- Work with Sales to organise contract management (via DocuSign).
- Support and where appropriate challenge RSMs to ensure that the sales pipeline is maintained and the demand forecast is accurate.
Special Challenges:
- This is a varied, fast paced role so we are looking for someone who can adapt quickly to an ever changing environment and take on new tasks with ease.
- The role involves liaison and collaboration with multiple business functions within JLA but predominantly sales.
- Confidence communicating with colleagues and customers verbally and in writing.
- Working with ambiguity and conflicting information and/or priorities.
Criteria (Essential):
- Excellent Communication Skills - written and verbal.
- Ability to work as part of a team.
- Attention to detail.
- Knowledge of all Microsoft office applications.
- Knowledge of Pivotal, SMART and some knowledge of IFS.
Experience:
- Ideally you will have experience working with sales but not essential, as hunger to learn will provide the experience needed to be able to review and flag areas of concern to the key stakeholders.
- Strong administration skills.
- Excellent attention to detail.
- Good understanding of JLA's operational processes.
- You will need to be assertive in order to meet planned deadlines and sales demands.
Personal qualities:
- Malleable and willing to learn.
- Ability to speak with demanding and extroverted personality types taking a balanced view on feedback.
- Ability to take dynamic instruction based on business priorities.
Sales Support Specialist in Manchester employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at JLA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand how our Total Care package works and how it benefits customers. This will impress the hiring team!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JLA team.
We think you need these skills to ace Sales Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Specialist role. Highlight your communication skills and any relevant experience, even if it's not directly in sales. We want to see how you can fit into our team!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to showcase examples where you've demonstrated this skill. Whether it’s through previous work or projects, we love seeing how you’ve nailed the nitty-gritty!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do in our operations!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they support various sectors. Familiarise yourself with the Total Care package and think about how your role as a Sales Support Specialist can enhance customer experience.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations or when liaising with different teams.
✨Be Ready to Adapt
This position requires someone who can thrive in a fast-paced environment. Think of instances where you've had to adapt quickly to changes or new tasks, and be ready to share those experiences during the interview.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate customer records and sales proposals. Bring examples of how you've ensured accuracy in your previous work, whether through meticulous data entry or thorough checks on documents.
