At a Glance
- Tasks: Maximise cash recovery and maintain positive customer relationships in a dynamic finance role.
- Company: Join JLA, a leading infrastructure solutions provider with a mission-driven culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in a supportive team environment with clear performance targets and career advancement opportunities.
- Why this job: Make a real impact in debt recovery while developing your negotiation and communication skills.
- Qualifications: Experience in debt collection or credit control and strong negotiation skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location Hybrid / 3 days in the office (Ripponden or Manchester) Salary Up to £28,000 - £30,000 Depending on experience Vacancy Type Permanent/Part Time
- Job title
- Legal Recoveries Controller
- Function
- Finance / Credit Control
- Location
- Manchester or Ripponden Office
- Reports to
- Legal Recoveries Team Leader
- Responsible for staff
- N/A
- About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.
Managing overdue accounts internally to safeguard cash flow.
Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements
- Key tasks
- Reconciliations of Accounts
- Will initiate customer contact.
- Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
- Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
- Contacts customers by phone according to priority list
- Updates software program with accurate and detailed information regarding collections status.
- Follows established processes to ensure customers comply with contractual payment terms.
- Negotiates with customers, when applicable, in order to protect company’s best interests.
- Escalate collections issues to Management/Sales in a timely manner when necessary.
- Meets individual monthly cash collections targets.
- Meets individual monthly aged debt targets.
- Meets individual daily average call targets.
- Adheres to the appropriate company collection plan as outlined by management.
- Identifies and recommends system enhancements, process changes to improve collection effectiveness.
- Directs customers to appropriate systems to pull invoice copies and supporting documentation
- Other duties and responsibilities as assigned.
- Proof of Debt Prep for Liquidated Customers
- Key Performance Indicators (KPIs)
- Cash collected versus target.
- Reduction in aged debt.
- Promise-to-pay conversion rate.
- Compliance and complaint levels.
- Knowledge and Skills
- Previous experience in debt collection or credit control.
- Experience leading or supervising a collections team.
- Strong negotiation and conflict resolution skills.
- Excellent communication and customer service abilities.
Experience
- Analytical skills with experience using collection or CRM systems.
- Proficient in Microsoft Excel and reporting tools.
- Strong organizational and time management skills.
- Contract Handling
- Personal qualities
- Results-driven and commercially aware.
- Professional and ethical.
- Resilient under pressure.
- Strong decision-making and problem-solving skills.
- Able to motivate and develop others.
- High attention to detail and accuracy.
- #J-18808-Ljbffr
Legal Recovery Controller in Manchester employer: JLA Limited
JLA is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including health support, financial guidance, and a commitment to work-life balance with 25 days of annual leave. Located in Manchester/Ripponden, our vibrant work culture fosters collaboration and recognition, ensuring that as a Machines Sales Executive, you will be valued for your contributions while having access to career development opportunities and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Recovery Controller in Manchester
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like JLA Limited often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at JLA Limited.
We think you need these skills to ace Legal Recovery Controller in Manchester
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at JLA Limited and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at JLA Limited. A little light-heartedness can go a long way!
How to prepare for a job interview at JLA Limited
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
