Credit Controller in Manchester

JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services.

Benefits:

• Access to an extensive benefits package focused on health and wellbeing, financial guidance, and legal advice.
• Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders.
• Up to 8 counselling sessions, which can be in-person or remote.
• Free onsite gym at head office and gym membership discounts.
• Life assurance coverage, company sick pay, and a company pension scheme.
• Free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
• 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
• Colleague Recognition Scheme to celebrate achievements.
• Support in career development and training.
• Refer a Friend scheme with rewards up to £1,000.

Role overview:

We are looking for experienced credit controllers to work in a fast-paced and challenging environment. You will be responsible for your own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to try and resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever-growing team, so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future.

Key tasks:

• Looking after a portfolio of customers and understanding how to use your relationship to maximise cash collection.
• Prioritising a variety of daily tasks that deliver on customer service as well as financial targets.
• Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
• Collaborating with internal teams to deliver on customer success and using this to negotiate payment.
• Working with team managers to put forward your ideas for challenging accounts.
• Taking payments by debit or credit card.
• Working with team managers and head of department to forecast cash collections.
• Considering next steps when debts are unrecoverable and putting forward ideas on how to move these.
• Other ad hoc duties as and when required.

Criteria:

Essential (attributes required for candidate to be considered):

• Demonstrated history of meeting targets consistently.
• Ability to demonstrate effective debt management to timely resolution.

Desirable (attributes can be trained or developed):

• Experience of highlighting and processing defaults where necessary.
• Experience of updating and maintaining clear customer activity notes in a finance system.
• Good knowledge of MS Excel.
• Experience of working in a busy office environment and to tight deadlines.
• Minimum 2 years' experience in a similar role.
• 3+ years’ experience of managing high value customers.
• 3+ years’ experience of managing low value, high volume accounts.
• Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks.
• Experience of change management/process improvements.

(the way you think and act):

• Able to work well under pressure and prioritise own workload.
• Capability to be both personable and firm with clients, to resolve any issues and collect any money owed.
• Excellent attention to detail and high degree of accuracy is imperative.
• Able to cope with multiple priorities and changing environment.
• Excellent communication and relationship-building skills.
• Positive and flexible approach to your work.
• Strategic thinking, with the ability to approach stakeholders with new ideas.