Job title
Sales Ops Team Leader
Function
New Business Delivery
Location
Ripponden
Reports to
Head of New Business Delivery
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
Manage the creation of customer orders across Total Care, Machine Sales, SCONs, Service Replacement and Detergent Pumps including all mobilisation, from receipt of order through to Installs or CMT, order type dependant.
Manage a Sales Ops order processing team and develop a culture of continuous improvement and operational excellence, measured by and managed to clear performance metrics.
Collaborate with Sales, Finance, Supply Chain and Contracts Management colleagues to meet business and customer order processing expectations.
Collaborate with the Install team leaders to ensure smooth running of the wider New Business Delivery Team.
Act as an ambassador, demonstrating our values and commitment to our vision through behaviours and people leadership.
Key tasks
Manage your team to deliver customer orders within SLA objectives across all assigned verticals and segments, proactively driving efficiency in collaboration with Sales, Installs and Supply Chain colleagues.
Manage develop and improve the QC roles and requirements within the team.
Lead the mobilisation of new contracts, assigning resource to coordinate multi-functional teams to ensure effective order processing and
Sales Ops Team Leader in London employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
