At a Glance
- Tasks: Lead installations and deliveries for commercial laundry and catering equipment across the UK.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a high-performing team focused on continuous improvement.
- Why this job: Make a real impact by driving operational excellence and customer satisfaction.
- Qualifications: 5+ years in commercial installations with strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Location: Ripponden with regular UK travel
Reports to: COO
Responsible for staff: c.50 colleagues located in Ripponden and home based across the UK
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: The Installations & Deliveries director will be accountable for processing and delivery of all new business orders across Total Care, Machine Sales, Vend Share and Service Contracts across JLA's Laundry and Catering business lines in the UK. In this role, you will be our technical authority across Laundry & Catering installations processes, providing expert guidance on installations, specifications and customer solutions. Working closely with Sales, Product, L&C Field Operations and senior leadership teams, you will help deliver solutions for installation projects that minimise time to deliver and maximise On Time In Full delivery. This role is critical to achieving JLA's growth objectives, being responsible for ensuring all new orders are processed and delivered in a timely manner and to the highest quality, enabling our continued growth.
You will lead c.50 colleagues including office-based installation coordinators and field based project managers and installers, as well as managing a network of subcontractors. You will be responsible for driving operational excellence both in order processing and the quality of technical installations. You will support our commercial teams in providing technical installation solutions for our customer requirements, ensuring that all new orders can be delivered and our annual growth objectives achieved.
The role holder is likely to have a technical background, with the credibility to lead a team of field based installers, whilst also having a good understanding of operational processes and operational excellence.
Key Accountabilities:
- Full accountability for delivering new customer orders, including new order processing and delivery of installations
- Lead teams to achieve order processing and installation KPIs including time to deliver and weekly/monthly delivery objectives
- Efficiently plan and schedule installations, utilising sub-contractors where needed to supplement the employed installation teams
- Support Commercial teams with practical installation designs and solutions to allow installations to proceed as fast as possible whilst meeting the requirements of customer sites
- Maximise On Time In Full delivery and minimise Time To Deliver
- Lead collaboration between operational and sales team, building a culture of operational support to achieve commercial objectives, whilst building technical skills in sales teams
- Develop lead and office based and field technical teams to achieve commercial and productivity KPIs, maximising quality, efficiency and customer delivery
- Drive operational and technical best practice to ensure minimal order drop-out and minimal time to install
- Drive installation forecasting, with weekly data led delivery forecasts that accurately predict delivery value and volume across all key lines of business
- Drive ‘right first time' installation performance, minimise installation fails and commissioning delays
- Set and control budgets and associated performance metrics to achieve financial, customer service and efficiency objectives, whilst managing install cost per machine through efficient use of resources and appropriate control processes
- Maintain rigorous Health & Safety standards across all teams, in line with JLA policies and industry regulation
- Act as JLA's thought leader and industry expert in delivery and installations excellence, driving continuous improvement and best practice to support the commercial growth plan with customer orientated installation solutions
- Lead and mentor a high-performing team, creating a culture of accountability, continuous improvement and professional development that enables individuals and teams to perform at their best
- Be an ambassador for continuous improvement, empowering the team and building capabilities to challenge established working practices and continuously drive improved effectiveness
Criteria:Essential:
- Detailed understanding of technical installation of Commercial Laundry and Catering equipment, including all enabling requirements across various market sectors
- Understanding of technical requirements for laundry and catering installations, including regulatory and legal framework surrounding gas, electrics, ventilation, etc
- Analytical skills to identify operational performance from data, including performance trends across operational KPIs
Desirable:
- Background as Laundry or Catering installer
- Understanding of continuous improvement techniques e.g. Lean
Experience:
- Demonstrable 5yrs+ experience leading the delivery of commercial installations, solving for customer requirements and supporting commercial growth
- Experience leading field and office based teams, driving a culture of collaboration and building high performance
- Experience driving technical standards, processes, and continuous improvement
- Experience managing budgets with P&L responsibility and accountability for achieving targets
- Demonstrable experience in process improvement
Personal qualities:
- Ability to provide visible and inclusive leadership, creating a culture of accountability, collaboration and continuous improvement
- Strong communicator to both operational colleagues and up to executive level
- Strong influencer and cross functional collaborator, able to navigate complex multi-stakeholder relationships to achieve our objectives
- Results focused with strong commercial awareness and manages to performance metrics
- Innovator who challenges the status quo
- Strategic thinker with a data driven approach to decision
Qualifications:
- Technical qualifications in Gas and/or Electric
Installations & Deliveries Director in London employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Installations & Deliveries Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Installations & Deliveries Director at JLA Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like JLA Limited or be willing to refer you for that Installations & Deliveries Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from JLA Limited who’s on the lookout for their next Installations & Deliveries Director star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Installations & Deliveries Director role at JLA Limited!
We think you need these skills to ace Installations & Deliveries Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at JLA Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at JLA Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at JLA Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
