At a Glance
- Tasks: Maximise cash recovery and maintain positive customer relationships in a dynamic debt collection team.
- Company: Join JLA, a leading infrastructure solutions provider with a mission-driven culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Work in a fast-paced environment with clear targets and opportunities for growth.
- Why this job: Make a real impact by helping customers while enhancing your negotiation and problem-solving skills.
- Qualifications: Experience in debt collection or credit control, strong communication, and negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Function: Finance / Credit Control
Location: Manchester or Ripponden Office
Reports to: Legal Recoveries Team Leader
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
Role overview: In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations. Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements.
Key tasks:
- Reconciliations of Accounts
- Will initiate customer contact.
- Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
- Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
- Contacts customers by phone according to priority list.
- Updates software program with accurate and detailed information regarding collections status.
- Follows established processes to ensure customers comply with contractual payment terms.
- Negotiates with customers, when applicable, in order to protect company’s best interests.
- Escalate collections issues to Management/Sales in a timely manner when necessary.
- Meets individual monthly cash collections targets.
- Meets individual monthly aged debt targets.
- Meets individual daily average call targets.
- Adheres to the appropriate company collection plan as outlined by management.
- Identifies and recommends system enhancements, process changes to improve collection effectiveness.
- Directs customers to appropriate systems to pull invoice copies and supporting documentation.
- Other duties and responsibilities as assigned.
- Proof of Debt Prep for Liquidated Customers.
Key Performance Indicators (KPIs):
- Cash collected versus target.
- Reduction in aged debt.
- Promise-to-pay conversion rate.
- Compliance and complaint levels.
Criteria:
Essential (attributes required for candidate to be considered):
- Previous experience in debt collection or credit control.
- Strong negotiation and conflict resolution skills.
- Excellent communication and customer service abilities.
Desirable (attributes can be trained or developed):
- Experience leading or supervising a collections team.
- Analytical skills with experience using collection or CRM systems.
- Proficient in Microsoft Excel and reporting tools.
- Strong organizational and time management skills.
- Contract Handling.
Personal qualities (the way you think and act):
- Results-driven and commercially aware.
- Professional and ethical.
- Resilient under pressure.
- Strong decision-making and problem-solving skills.
- Able to motivate and develop others.
- High attention to detail and accuracy.
Qualifications: TPBN1_UKTJ
