At a Glance
- Tasks: Coordinate service and parts for commercial dishwashers, ensuring top-notch customer satisfaction.
- Company: Proton, a leader in commercial dishwasher solutions with over 40 years of experience.
- Benefits: Join a growing team with opportunities for personal and professional development.
- Other info: Fast-paced environment with a focus on achieving goals and delivering excellence.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 28000 - 32000 £ per year.
About our business
Proton are the specialists in every aspect of commercial dishwashers, glass washing and catering equipment. With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector.
Role Overview
Our Service and Parts Co-Ordinator is a pivotal role in the growth of the business. As a rapidly growing business in both size and turnover, we are looking for a customer focused individual to join our team and be a part of our on-going success. Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers, past, present and future are given exemplary customer service with an emphasis on sales. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks
- Receiving and processing inbound job requests, orders and enquiries
- Logging and allocating jobs
- Updating relevant online customer portals
- Producing and submitting repair estimates
- Despatching of spare parts
- Liaising with internal and external colleagues
- Achieving customer and business KPIs
- Providing support to the sales team
- Assisting with invoice processing
- Pro-actively contacting existing customers
- Keeping customer database and other records regularly updated
Knowledge and Skills
Essential
- Confident and effective communicator
- Good organisational skills
- Good level of computer literacy including Microsoft Office
- Self-starter who thrives on success
Experience
Essential
- Demonstrated ability to provide outstanding customer service
- Experience of outbound and inbound B2B call handling
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated experience of taking ownership of customer queries
- Have worked in a commercially driven environment
Personal qualities
Essential
- Aptitude for quickly building rapport with colleagues, customers and suppliers
- Strong team player with a can do attitude
- Confidence and eagerness to own and resolve issues
- Able to demonstrate initiative and willingness to learn
Service and Parts Coordinator in Leeds employer: JLA Limited
JLA is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including health support, financial guidance, and a commitment to work-life balance with 25 days of annual leave. Located in Manchester/Ripponden, our vibrant work culture fosters collaboration and recognition, ensuring that as a Machines Sales Executive, you will be valued for your contributions while having access to career development opportunities and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Parts Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLA Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLA Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Parts Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLA Limited:Your cover letter is your chance to shine! Tell us why you want to work at JLA Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLA Limited!
How to prepare for a job interview at JLA Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
