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- Tasks: Lead a dynamic sales team to achieve targets and enhance customer satisfaction.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy a competitive salary, wellness support, gym access, and generous leave.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact by inspiring and developing a high-performance sales culture.
- Qualifications: Experience in sales management and a passion for coaching teams.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target.
Key tasks
- Sales Delivery
- Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Ensuring digital leads are converted within agreed SLAs.
- Organise and track all potential leads maintaining MIS.
- Resolution and removal of blockers to support target achievement.
- Generate and share information on individual and team performance.
- Provide quality customer service, role modelling values in all interactions with clients.
- Achieve and monitor the progress of KPIs on a daily/weekly/monthly basis.
- Senior stakeholder engagement across the wider business.
- 121 coaching on sales relevant areas to improve performance.
- Daily coaching and development of team members.
- Manage any employee relations issues in line with the policies set out by the business.
- Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
- Identify and address any training and development needs and ensure teams have a personal development plan.
- Hold team briefing sessions/workshops to update the team on best practice.
- Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner.
- Own individual and team call observation feedback to manage and improve sales quality.
- Completion of regular performance reviews and support goal setting.
- Provide guidance and answers to staff.
- Organise engagement activities.
Housing Management Team Leader Temp in Leeds employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Team Leader Temp in Leeds
✨Tip Number 1
Get to know the company inside out! Research JLA's services and values so you can chat confidently about how you fit into their culture. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace Housing Management Team Leader Temp in Leeds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how you can contribute to our mission at JLA.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience and skills that match what we're looking for in a Compliance Team Leader. This shows us you've done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon. We appreciate straightforward communication, so make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they support various sectors. Familiarise yourself with their Total Care package and think about how your experience aligns with their mission. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Housing Management Team Leader, you'll need to inspire and coach your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you've helped others achieve their targets. Be ready to discuss specific situations where you resolved conflicts or improved performance.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured at JLA. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Customer Focus
JLA prides itself on excellent customer service. Be prepared to discuss how you've ensured customer satisfaction in previous roles. Share specific examples of how you've handled challenging situations or gone above and beyond for clients, as this will highlight your commitment to quality service.