At a Glance
- Tasks: Enhance sales performance and compliance through quality assurance insights and coaching.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a collaborative culture.
- Why this job: Make a real impact on customer outcomes and drive continuous improvement.
- Qualifications: Experience in audits, data analysis, and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
- Quality Manager
- Internal Sales
- Manchester or Ripponden Office
- Quality & Compliance Manager
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function.
The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks.
It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business.
Review and assess customer interactions against defined quality frameworks.
- Maintain quality scorecards, audit records, and performance reports.
- Provide clear and constructive feedback to sales colleagues and management teams.
- Maintain a live status on workload and sales activity delegated from the Quality Manager.
- Supporting the effective implementation and ongoing development of the quality framework.
Prepare and analyse quality, customer, and sales performance data.
- Produce regular quality and sales insight reports.
- Identify risks, trends, and development opportunities.
- Support the delivery of a positive quality, compliance, and sales culture.
Tracking coaching effectiveness and improvement outcomes.
- Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders.
- Supporting onboarding and ongoing capability development of sales teams.
- Acting as a key contact for sales quality and performance, insights.
- Maintaining an understanding of sales processes, customer needs, and upcoming business changes.
- Supporting complaint investigations and root-cause analysis.
- Any other tasks delegated by management as required
Experience conducting audits, interaction reviews, or quality assessments.
- Ability to analyse data and identify trends.
- Strong computer literacy with moderate/ intermediate knowledge of Microsoft 365 applications and CRM navigation
- Experience within a telephony-based contact centre or sales support environment.
- Proficiency with Microsoft Excel, Share Point and Power BI.
- Experience providing feedback, coaching, or performance support.
- Personal qualities
(Excellent communication and coaching skills.
- Commercial awareness and customer focus.
Gestionnaire qualité, conformité et gestion F/H in Leeds employer: JLA Limited
JLA is an exceptional employer that prioritises the well-being and growth of its employees, offering a comprehensive benefits package including health support, financial guidance, and a commitment to work-life balance with 25 days of annual leave. Located in Manchester/Ripponden, our vibrant work culture fosters collaboration and recognition, ensuring that as a Machines Sales Executive, you will be valued for your contributions while having access to career development opportunities and a supportive team environment.
