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- Tasks: Coordinate HVAC operations, manage schedules, and ensure top-notch customer service.
- Company: Join JLA, a leader in providing essential services for various sectors.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in critical services while developing your skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
The HVAC Ops Admin manages all works that come from the inbound contact and sales teams. They plan work for engineers and contractors to complete, both real time when a fault is identified, and future planned for preventative maintenance works and/or installations. It is important that the HVAC Ops Admin plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.
The HVAC Ops Admin will collaborate regularly with colleagues and contractors within Service Delivery to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for Contractors, engineers and support the Leads to plan labour availability and report on performance.
Key tasks:
- PPM Raise, Allocate, and confirm with sites for clients
- Reallocate PPMS as and when required to ensure correct resource is allocated
- Ensure all paperwork is attached to any client portals
- Assist the customer contact team with queries and help find labour for reactive jobs
- Making outbound calls to customers to plan works in with them
- Managing planning/dispatch email inbox in a timely and effective manner
- Ensure all jobs are planned / allocated within agreed clients SLA
- Ensure all jobs are progressed by engineers/ Contractors within the operating system when they have been physically completed
- Review, actions and update the business on the progress of customer works.
- Ensure you work with the Ops Lead to continue to review labour along with demand
- Work with each of the leads to plan and review previous performance
- Share KPI reporting to service delivery management and regional leads to show performance
Criteria:
Essential (attributes required for candidate to be considered):
- Proficient level of computer skills, such as use of Systems, Outlook, Excel etc
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good organisational skills
Experience (what you have done):
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
- The ability to provide outstanding customer service
- Experience in working in a fast-paced environment
- Demonstrate experience of taking ownership of customer queries
- Knowledge and experience of working for a Heating company
- Knowledge of Repairs / Scheduling / customer contact capacity
- Working With Contractors
Personal qualities (the way you think and act):
- Excellent communication skills
- Good attention to detail
- Talent for solving problems
- Good time management skills
- Flexibility in support of the customer and business needs
- Ability to interact with other departments and regions within JLA
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
HVAC Support Co-ordinator employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Support Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for HVAC roles. Practice your answers, focusing on your customer service skills and how you've handled challenging situations in the past.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've effectively managed tasks or projects in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at JLA.
We think you need these skills to ace HVAC Support Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HVAC Support Co-ordinator role. Highlight your customer service experience and any relevant skills, like your proficiency with systems and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experiences make you a great fit. Don’t forget to mention your problem-solving skills and ability to manage challenging situations.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent English language skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JLA Limited
✨Know Your HVAC Basics
Before the interview, brush up on your knowledge of HVAC systems and services. Understand the key components and common issues that arise in heating and air conditioning. This will not only show your interest in the role but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about challenging situations you've faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Scheduling Software
Get comfortable with common scheduling and planning software, as well as tools like Excel and Outlook. If you can, practice using these tools before the interview. Being able to discuss your proficiency with these systems will give you an edge over other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.