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- Tasks: Lead a dynamic team in planning and dispatch, ensuring top-notch service delivery.
- Company: Join JLA, a trusted provider of essential services for over 50 years across various sectors.
- Benefits: Enjoy opportunities for career growth, a vibrant team culture, and comprehensive training.
- Why this job: Be part of a supportive environment that values resilience and offers a chance to make an impact.
- Qualifications: Strong organisational skills and customer service experience are essential; planning and dispatch experience is a plus.
- Other info: This role is a stepping stone towards leadership positions within the company.
The predicted salary is between 36000 - 60000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care; this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
We are looking for a customer-focused individual to join our Planning & Dispatch Team as an Expert. This is a great opportunity for someone who wants to develop in their career towards a Team Leader or Manager Role. Working as part of a vibrant and energetic team, your role is to lead by example and have the ability to know when to be hands-on, and when to lead and direct the team. You will support the team to ensure that we achieve/exceed specific customer SLAs. We are looking for a professional individual who displays resilience and enthusiasm for new challenges. You must be confident and assertive with good interpersonal skills and be able to work under pressure and prioritise work, reacting to issues as they arise. The successful candidate will be a key figure in our journey towards IFS implementation and will help guide the team through the significant change IFS will present.
Key tasks
- Support and drive the team’s performance between planning reactive and forward planning
- Supervising the team and ensuring tasks are completed within SLA and to a high standard
- Understanding and analysing data
- Identify, facilitate and share improvement opportunities in business processes
- Conduct coaching sessions and call quality monitoring
- Motivating your colleagues
- Deputising for the National Planning & Dispatch Manager
- Maintain clear communication and a great working relationship with our field colleagues, and other teams in service delivery
- Compliance reporting
- Daily SLA reporting
- Providing administrative support to the Regional Operations Managers for the on-call rota
People Management
- Set a culture of effective people management
- Set clear objectives and targets for your team members providing regular feedback on performance.
- Manage performance across the team to ensure the achievement of targets in line with targets
- Manage any employee relations issues in line with the policies set out by the business
- Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products
- Address any training and development needs and ensure teams have a personal development plan.
Service Delivery
- Demonstrate an understanding of what service delivery excellence is for your role
- Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
- Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered
Managing Risk
- Awareness of your operational and regulation risks which may impact on your role
- Responsibility for reporting to your line manager any risk which may impact the business
Managing Health & Safety
- Ensuring you deliver your role within the Compliance framework set.
Criteria
- Essential (attributes required for candidate to be considered)
- Desirable (attributes can be trained or developed)
- Knowledge and Skills (what you know and what you can do)
- Strong organisational skills to plan work effectively
- Good level of computer literacy including Microsoft Office.
- National geographic knowledge
- Experience (what you have done)
- Dispatching experience
- Planning experience
- Experience of dealing with colleagues in the field and encouraging them to complete work in shift
- Strong experience in customer services (the way you think and act)
- The ability to work successfully in a target-based environment
- Must have the ability to make decisive decisions in a timely manner
- Team player with a can-do attitude
- Enthusiastic individual who can react to the changes in workload and priority
- The ability to complete the majority of your workload in a day
- Positive individual with the ability to influence others
HVAC Planning and Dispatch Expert employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Planning and Dispatch Expert
✨Tip Number 1
Familiarise yourself with JLA's services and the Total Care package. Understanding how these offerings benefit customers will help you demonstrate your customer-focused mindset during interviews.
✨Tip Number 2
Highlight your experience in dispatching and planning, especially in a customer service context. Be ready to share specific examples of how you've successfully managed teams or projects under pressure.
✨Tip Number 3
Prepare to discuss your approach to coaching and developing team members. Think about how you can motivate others and improve performance, as this is a key aspect of the role.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage workloads effectively. Being able to demonstrate this will align well with the expectations for the Planning & Dispatch Expert position.
We think you need these skills to ace HVAC Planning and Dispatch Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching, planning, and customer service. Use specific examples that demonstrate your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key tasks outlined in the job description, particularly your experience in managing teams and improving processes.
Showcase Your Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples of how you've successfully motivated colleagues or managed team dynamics in previous positions. This will help illustrate your ability to lead and support a team.
Highlight Your Problem-Solving Abilities: Discuss specific instances where you've identified and resolved issues in a fast-paced environment. This is crucial for demonstrating your capability to react to challenges as they arise, which is a key aspect of the role.
How to prepare for a job interview at JLA Limited
✨Showcase Your Customer Service Skills
Since the role is customer-focused, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to maintain a positive attitude and resolve issues effectively.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you plan and prioritise your work. You might want to mention any tools or methods you use to stay organised and meet deadlines.
✨Prepare for Team Leadership Questions
As this position may lead to a managerial role, be ready to talk about your experience in leading teams. Share instances where you've motivated colleagues or managed performance, and how you handle challenges within a team.
✨Understand the Company’s Services
Familiarise yourself with JLA's services and the Total Care package. Being knowledgeable about their offerings will show your genuine interest in the company and help you articulate how you can contribute to their success.
