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- Tasks: Manage customer portfolios, collect debts, and collaborate with teams to resolve queries.
- Company: Join JLA, a leading infrastructure solutions business that values teamwork and innovation.
- Benefits: Enjoy 25 days annual leave, wellness support, gym access, and financial guidance.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Opportunities for career growth and a supportive work culture await you.
The predicted salary is between 30000 - 42000 £ per year.
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for your own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to try and resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you.
Key tasks
- Looking after a portfolio of customers and understanding how to use your relationship to maximise cash collection.
- Prioritising a variety of daily tasks that deliver on customer service as well as financial targets.
- Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
- Collaborating with internal teams to deliver on customer success and using this to negotiate payment.
- Working with team managers to put forward your ideas for challenging accounts.
- Taking payments by debit or credit card.
- Working with the team managers and head of department to forecast cash collections.
- Considering next steps when debts are unrecoverable and putting forward ideas on how to move these.
- Other ad hoc duties as and when required.
Credit Controller in Guildford employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and its services. Understand their mission and values, so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 3
Practice your negotiation skills! As a credit controller, you'll need to handle tough conversations. Role-play with a friend to build confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the JLA family.
We think you need these skills to ace Credit Controller in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in managing customer portfolios and collecting debts, as well as any collaboration with internal teams. We want to see how you can contribute to our mission at JLA!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our values at JLA. Don’t forget to mention your interest in continuous improvement and teamwork!
Showcase Your Communication Skills: As a Credit Controller, you'll be hosting conversations with various stakeholders. Make sure to demonstrate your communication skills in your application. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on key financial metrics and terms relevant to the role. Be prepared to discuss how you've successfully managed customer debts in the past, and have examples ready to showcase your skills.
✨Showcase Your Communication Skills
This role involves hosting conversations with various stakeholders, so it's crucial to demonstrate your communication prowess. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face, like negotiating payment terms or resolving disputes.
✨Emphasise Team Collaboration
JLA values teamwork, so highlight your experience working collaboratively with internal teams. Share specific examples of how you've worked with accounts payable or other departments to resolve issues and improve processes. This will show that you're not just a lone wolf but a team player.
✨Prepare for Problem-Solving Questions
Expect questions about how you'd handle challenging accounts or unrecoverable debts. Think through your problem-solving strategies and be ready to discuss your thought process. Showing that you can think critically and propose solutions will impress the interviewers.
