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- Tasks: Lead the Fast Response Team, solve problems, and support team development.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy health perks, flexible working, and a free onsite gym.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in laundry/catering is a plus, but training is provided.
- Other info: Earn bonuses through our Refer a Friend scheme and enjoy 25 days annual leave.
The predicted salary is between 36000 - 60000 £ per year.
The Fast Response team (6 Part Coordinators)
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a range of products and services, including a unique, all-inclusive package called Total Care. This rental model allows customers to make a single monthly payment to receive brand new equipment and have maintenance costs covered.
Role overview
This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers’ overall experience. We’re looking for the right candidate to help solve problems, drive high standards, and offer supervision & support to the team to get our machines in the field up and running quickly and efficiently. You’ll report to the Fast Response Manager and lead a team of coordinators that manage laundry and catering part ordering activities across your assigned region. The team works closely with our Supply Chain and catering part suppliers, coordinating ordering, tracking, and expediting parts, while supporting operations teams and engineers in the field. The role includes root cause analysis and ownership of challenges through to resolution. You will also support continuous improvement activities and team development and training. Previous laundry/catering machine or parts team experience is desirable but not essential, as full training will be provided.
Benefits
When you join the JLA family, you’ll gain access to an extensive benefits package, including tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and Mental Health First Aiders are available to support you. We also offer up to 8 counselling sessions, available in-person or remote. Additional benefits include a free onsite gym at head office, gym membership discounts, life assurance, company sick pay, pension scheme, free office parking, eye care vouchers, cycle-to-work scheme, and staff discounts. We value work-life balance, offering 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We invest in your success through career development, training, and recognition schemes. You can also earn up to £1,000 bonus through our Refer a Friend scheme.
Key tasks
- Leading the Fast Response Team, overseeing daily activities, providing direction and support
- Conducting root cause analysis and problem solving to identify and correct bottlenecks
- Owning challenges and driving continuous improvement to resolution
- Training and developing team members
- Communicating with other departments and the field
- Driving, tracking, and reporting on daily KPIs
Criteria
Essential: Attributes required for consideration
Desirable: Attributes that can be trained or developed
Knowledge and Skills: What you know and what you can do
Fast Response Team Leader employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Response Team Leader
✨Tip Number 1
Familiarise yourself with the laundry and catering industry. Understanding the specific challenges and requirements of these sectors will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with others who work in fast response teams or similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills. Prepare examples from your past experiences where you've successfully identified issues and implemented solutions, as this is a key aspect of the Fast Response Team Leader role.
✨Tip Number 4
Research JLA's values and culture. Understanding what the company stands for will allow you to align your responses and show how you can contribute to their mission, making you a more attractive candidate.
We think you need these skills to ace Fast Response Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fast Response Team Leader role. Focus on leadership, problem-solving, and any experience in managing teams or coordinating activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background fits the job description, particularly in areas like root cause analysis and team development.
Highlight Relevant Experience: If you have previous experience in laundry or catering machine operations, be sure to emphasise this. Even if it's not essential, showing familiarity with the industry can set you apart from other candidates.
Showcase Continuous Improvement Mindset: In your application, discuss any past experiences where you've driven improvements or solved challenges. This aligns well with the company's focus on continuous improvement and will demonstrate your proactive approach.
How to prepare for a job interview at JLA Limited
✨Show Your Leadership Skills
As a Fast Response Team Leader, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experiences where you’ve motivated others or resolved conflicts.
✨Demonstrate Problem-Solving Abilities
The role involves conducting root cause analysis and problem-solving. Prepare to share specific instances where you've identified issues and implemented effective solutions. This will showcase your analytical skills and ability to drive continuous improvement.
✨Understand the Industry
Familiarise yourself with the laundry and catering sectors, even if you don't have direct experience. Research JLA's services and products, especially the Total Care package, to show your enthusiasm and understanding of the business model during the interview.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team's current challenges, opportunities for development, or how success is measured in the Fast Response Team. This demonstrates your proactive approach and eagerness to contribute.
