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- Tasks: Lead a dynamic team to ensure fast and efficient service for our customers.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy health perks, flexible hours, and a supportive work environment with numerous discounts.
- Why this job: Be part of a team that values problem-solving and continuous improvement while making a real impact.
- Qualifications: No prior experience needed; full training provided, just bring your enthusiasm and leadership skills.
- Other info: Earn bonuses through our Refer a Friend scheme and enjoy a free onsite gym.
The predicted salary is between 36000 - 60000 £ per year.
The Fast Response team (6 Part Coordinators)
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a range of products and services, including a unique, all-inclusive package called Total Care. This rental model allows customers to make a single monthly payment to receive brand new equipment and have maintenance costs covered.
Role overview
This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers’ overall experience. We’re looking for the right candidate to help solve problems, drive high standards, and offer supervision & support to the team to get our machines in the field up and running quickly and efficiently. You’ll report to the Fast Response Manager and lead a team of coordinators that manage laundry and catering part ordering activities across your assigned region. The team works closely with our Supply Chain and catering part suppliers, coordinating ordering, tracking, and expediting parts, while supporting operations teams and engineers in the field. The role includes root cause analysis and ownership of challenges through to resolution. You will also support continuous improvement activities and team development and training. Previous laundry/catering machine or parts team experience is desirable but not essential, as full training will be provided.
Benefits
When you join the JLA family, you'll gain access to an extensive benefits package, including tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and Mental Health First Aiders are available to support you. We also offer up to 8 counseling sessions, available in-person or remote. Additional benefits include a free onsite gym at head office, gym membership discounts, life assurance, company sick pay, pension scheme, free office parking, eye care vouchers, cycle-to-work scheme, and staff discounts. We value work-life balance, offering 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We invest in your success through career development, training, and recognition schemes. You can also earn up to £1,000 bonus through our Refer a Friend scheme.
Key tasks
- Leading the Fast Response Team, overseeing daily activities, providing direction and support
- Conducting root cause analysis and problem solving to identify and correct bottlenecks
- Owning challenges and driving continuous improvement to resolution
- Training and developing team members
- Communicating with other departments and the field
- Driving, tracking, and reporting on daily KPIs
Criteria
Essential: Attributes required for consideration
Desirable: Attributes that can be trained or developed
Knowledge and Skills: What you know and what you can do
Fast Response Team Leader employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Response Team Leader
✨Tip Number 1
Familiarise yourself with the laundry and catering industry. Understanding the specific challenges and requirements of these sectors will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with others who work in fast response teams or similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Think of examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented improvements, as these will be key in showcasing your fit for the Fast Response Team Leader role.
✨Tip Number 4
Research JLA's values and mission. Understanding the company's culture and how they prioritise customer service will allow you to align your answers with their expectations, making you a more attractive candidate.
We think you need these skills to ace Fast Response Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in team leadership and problem-solving. Emphasise any previous roles that involved managing teams or coordinating activities, as this aligns with the Fast Response Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of JLA's services that resonate with you, and explain how your skills can contribute to their mission of providing critical assets and services.
Showcase Problem-Solving Skills: Since the role involves root cause analysis and continuous improvement, provide examples in your application of how you've successfully identified and resolved issues in past positions. This will demonstrate your capability to handle challenges effectively.
Highlight Team Development Experience: If you have experience in training or developing team members, make sure to include this in your application. Discuss any methods you've used to support team growth and how you foster a collaborative environment.
How to prepare for a job interview at JLA Limited
✨Show Your Leadership Skills
As a Fast Response Team Leader, you'll be overseeing a team of coordinators. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experiences where you’ve driven high standards or improved team performance.
✨Demonstrate Problem-Solving Abilities
The role involves conducting root cause analysis and resolving challenges. Think of specific instances where you've identified problems and implemented effective solutions. This will showcase your analytical skills and ability to drive continuous improvement.
✨Understand the Industry
While previous experience in laundry or catering is desirable, it's not essential. However, having a basic understanding of the industry and its challenges can set you apart. Research JLA's services and think about how they impact customers in various sectors.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the Fast Response Team's current challenges, the company culture, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
