At a Glance
- Tasks: Manage and improve telephony applications while collaborating with IT and operational teams.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive salary up to £35,000, flexible office days, and career growth opportunities.
- Other info: Work in a dynamic environment with a focus on innovation and service excellence.
- Why this job: Be the key player in enhancing communication systems that support essential services.
- Qualifications: Experience in application management and strong problem-solving skills.
The predicted salary is between 30000 - 35000 € per year.
Location: Ripponden or Dublin (office 3 days a week). Salary up to £35,000 depending on experience. Vacancy type: Permanent/Full Time.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end‑to‑end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on‑site operations team working daily with customers.
Role overview
As Telephony Application Manager, you will be responsible for the day‑to‑day ownership, running and improvement of JLA’s telephony applications and supporting services. You will act as the key point of contact between IT, third‑party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations.
Key tasks
- Own the operational management of JLA’s telephony applications and supporting services.
- Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained.
Telephony Application Manager in Elland employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Ripponden or Dublin, where you can thrive as a Telephony Application Manager. With a strong focus on employee growth and development, we provide comprehensive training and support, alongside a competitive salary and benefits package. Our collaborative culture fosters innovation and teamwork, making JLA a rewarding place to build your career in mission-critical infrastructure solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Application Manager in Elland
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its telephony applications. Show us that you understand JLA's mission and how your skills can help improve their services.
✨Tip Number 3
Practice common interview questions, especially those related to application management and incident resolution. We want to see you shine when discussing your experience and problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Telephony Application Manager in Elland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephony Application Manager role. Highlight relevant experience and skills that match the job description, especially in application management and telephony services.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to manage telephony applications and work with cross-functional teams.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled challenges in previous roles. We love candidates who can manage incidents and drive improvements, so give us some solid examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at JLA Limited
✨Know Your Tech Inside Out
As a Telephony Application Manager, you'll need to demonstrate your understanding of telephony applications and their management. Brush up on the specific technologies JLA uses and be ready to discuss how you've successfully managed similar systems in the past.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've handled incidents or problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve issues efficiently.
✨Understand the Business Context
Familiarise yourself with JLA's mission and the services they offer. Understanding how your role as a Telephony Application Manager fits into the bigger picture will show your genuine interest in the company and its operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the challenges they face with telephony applications, and how success is measured in this role. This shows you're engaged and thinking critically about your potential fit.
