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- Tasks: Coordinate customer appointments and manage engineer schedules for optimal service delivery.
- Company: Join JLA, a leading infrastructure solutions provider with a supportive culture.
- Benefits: Enjoy competitive salary, wellness support, gym access, and generous leave policies.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and experience in planning or customer-facing roles.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden)
Salary: £25,000 - £28,000
Vacancy Type: Permanent/Full Time
Function: Planning & Dispatch, Customer Services
Reports to: Planning Team Leader
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
Benefits
- Access to an extensive benefits package including health and wellbeing support, financial guidance, and legal advice.
- Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders.
- Up to 8 counselling sessions, which can be in-person or remote.
- Free onsite gym at head office and gym membership discounts.
- Life assurance coverage, company sick pay, and a company pension scheme.
- Free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
- 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
- Colleague Recognition Scheme to celebrate achievements.
- Support in career development and training.
- Refer a Friend scheme with rewards up to £1,000.
Role Overview
We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customer's request. Planners are responsible for ensuring our Engineers shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors.
Key Tasks
- Prioritise workload based on contract, geographical location and skill.
- Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken.
- Make a high volume of outbound calls to our customers to plan in their servicing.
- Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly.
- Manage contractual servicing so that we adhere to SLAs whilst keeping our customer's safe.
- Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs.
- Liaising with our customers daily to provide solutions to requests in an efficient and professional manner.
- Develop and maintain good working relationships with internal and external customers and colleagues.
- High standard of house-keeping and time keeping.
Criteria
Essential (attributes required for candidate to be considered)- Confident communicator.
- Strong organisational skills.
- Self-motivated with high attention to detail.
- National geographic knowledge.
- Experience of working in a planning role, or similar.
- Experience of working in a customer-facing position.
- Have worked in a commercially driven environment.
Personal Qualities
- The ability to work successfully in a target-based environment.
- Must have the ability to make decisive decisions in a timely manner.
- Team player with a can do attitude.
- Understanding of workload requirements based on job volume.
Planning Coordinator in Elland employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Coordinator in Elland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Get comfortable talking about your experience and how it relates to the Planning Coordinator role. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings and apply directly. We love seeing candidates who are proactive and genuinely interested in joining our team!
We think you need these skills to ace Planning Coordinator in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Coordinator role. Highlight your experience in planning and customer service, and don’t forget to showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for JLA and how your skills align with our mission. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: As a Planning Coordinator, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at JLA Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planning Coordinator role. Familiarise yourself with the key tasks and responsibilities mentioned in the job description, such as managing customer appointments and liaising with subcontractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Planning Coordinator, strong communication is essential. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your ability to maintain good working relationships.
✨Demonstrate Organisational Prowess
The role requires excellent organisational skills, so come prepared with examples of how you've successfully managed multiple tasks or projects. You might want to share a specific instance where you prioritised workload effectively, ensuring deadlines were met without compromising quality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
