Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate dispatch operations to ensure timely service for customers and support engineers.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy competitive salary, wellness support, gym access, and generous leave policies.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Experience in scheduling and strong communication skills are essential.
- Other info: Flexible working options and opportunities for career development await you.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden)
Salary: £25,000 - £28,000
Vacancy Type: Temporary Contract
Job Profile:
- Function: Planning and Dispatch
- Location: Ripponden
- Reports to: Dispatch Team Leader
- Working hours: 37.5 hours per week worked Monday to Friday, 8.30am – 5.00pm (with rotational early, late and weekend shifts)
About our business:
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview:
Dispatchers play a crucial role in the smooth operation of the business by ensuring all customers receive a timely and efficient service. Serving our customers is what we are here for and this role enables and supports our fantastic engineers to do just that. Our JLA engineers must be routed as effectively as possible to maximise the volume of customers attended in order to increase productivity.
Key tasks:
- Review and plan workloads for Engineers on a daily basis ensuring different KPIs are achieved
- Regional WIP (work in progress) worked daily to ensure 'Time to fix' for customers is kept to a minimum
- Answer incoming calls from our Engineers
- Ensure parts are managed correctly
- Maintain clear communication channels with all colleagues working in the field and the office
- Proactively address problems and suggest solutions
Criteria:
- Essential (attributes required for candidate to be considered):
- Confident communicator with excellent communication skills
- National geographic knowledge
- Experience (what you have done):
- Experience of scheduling within a fast-paced customer service environment.
- Experience of supporting colleagues working in the field and being assertive when needed.
- Personal qualities (the way you think and act):
- The ability to work successfully in a KPI/target-based environment
- Must have the ability to make credible decisions in a timely manner
- Team player with a can-do attitude
- Proactive individual who thrives in a fast-paced environment.
- Enthusiastic individual who can react to the changes in workload and priority
- The ability to complete the majority of your workload in a day
Dispatch Co-Ordinator - 8 months contract in Elland employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Co-Ordinator - 8 months contract in Elland
✨Tip Number 1
Get to know the company! Research JLA and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Dispatch Co-Ordinator gig.
✨Tip Number 3
Prepare for the interview by practising common questions related to dispatch coordination. Think about how you would handle scheduling challenges or communicate with engineers. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Dispatch Co-Ordinator - 8 months contract in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatch Co-Ordinator role. Highlight any relevant experience in scheduling and customer service, and don’t forget to showcase your communication skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in fast-paced environments and how you handle KPIs. We love seeing enthusiasm and a proactive attitude!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and suggest solutions, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Dispatch Stuff
Make sure you brush up on your knowledge of dispatch operations and scheduling. Familiarise yourself with key performance indicators (KPIs) that are relevant to the role, as well as any specific tools or software they might use. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Off Your Communication Skills
As a Dispatch Co-Ordinator, communication is key. Prepare examples of how you've effectively communicated with team members or customers in past roles. Think about times when you had to be assertive or resolve conflicts, as these will demonstrate your ability to handle the fast-paced environment they'll expect you to thrive in.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to dispatching. For instance, how would you handle a sudden influx of calls from engineers needing urgent assistance? Practising your responses to these types of questions can help you think on your feet during the interview.
✨Highlight Your Problem-Solving Skills
The role requires proactive problem-solving, so come prepared with examples of challenges you've faced in previous jobs and how you overcame them. This could be anything from managing workload changes to resolving customer issues. Showing that you can think critically and act quickly will set you apart.
