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- Tasks: Lead a dynamic customer care team and ensure top-notch service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a competitive salary, wellness support, gym access, and generous leave.
- Other info: Hybrid work model with a focus on work-life balance and personal well-being.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Hybrid / 3 days in the office (Ripponden)
Salary: £32,000
Vacancy Type: Permanent/Full Time
Reports to: Customer Care and Resolutions Manager
Responsible for staff: Currently 6 FTE
About our business:
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end‑to‑end, on‑premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well‑being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in‑person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle‑to‑work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work‑life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave.
Customer Care Team Leader in Elland employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader in Elland
✨Tip Number 1
Network like a pro! Reach out to current employees at JLA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand our mission-critical approach and how you can contribute to the Customer Care Team.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Confidence is key, so make sure you can articulate your experience and how it aligns with the role of Customer Care Team Leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining the JLA family.
We think you need these skills to ace Customer Care Team Leader in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Team Leader role. Highlight your relevant experience in customer service management and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you align with our mission at JLA. Be genuine and let your personality come through – we love to see that!
Showcase Your Achievements: When filling out your application, don’t just list your duties; showcase your achievements! Use specific examples of how you've improved customer satisfaction or led a successful project. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at JLA Limited
✨Know the Company Inside Out
Before your interview, take some time to research JLA thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Care Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss your management style and how you motivate your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations you've faced in previous roles and how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company culture, team dynamics, and what success looks like in the Customer Care Team Leader role. This shows you're engaged and serious about the position.