At a Glance
- Tasks: Help customers resolve issues and provide top-notch support.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Gain valuable experience, develop soft skills, and work in a supportive team.
- Other info: Dynamic role with opportunities to grow and learn in a fast-paced environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
JLA is driven by a world class Sales team to achieve personal, team, and business goals.
Demonstrated evidence of applying soft-skills such as empathy to resolving customer queries.
Demonstrated experience of taking ownership of customer queries.
Previous experience of working in a customer complaints capacity.
Personal qualities (the way you think and act):
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding.
- Strong team player.
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn.
Customer Resolutions Expert employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Located in the picturesque town of Ripponden, our Customer Resolutions Expert role provides opportunities for professional development while working in a mission-critical environment that prioritises customer satisfaction. With a focus on empathy and initiative, you'll be part of a dynamic team dedicated to making a meaningful impact in our customers' lives.
