At a Glance
- Tasks: Support Account Co-Ordinators with customer queries and administrative tasks.
- Company: Join JLA, a leader in mission-critical infrastructure solutions across various sectors.
- Benefits: Enjoy flexible working, wellness support, gym access, and generous leave policies.
- Other info: Opportunities for career development and a rewarding recognition scheme.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
The predicted salary is between 28800 - 43200 £ per year.
Customer Resolutions and Key Account Manager
Responsible for staff
N/A
About our business
JLA is a mission-critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing team, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you\'ll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, offering supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a team of Mental Health First Aiders are available to support you through life\'s challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing flexibility to meet your needs.
You can reach fitness goals with our free onsite gym at head office, along with various gym membership discounts.
For financial support, we provide life assurance coverage, sick pay, a pension scheme, free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive staff discounts.
We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We value you and invest in your success, with a Colleague Recognition Scheme, support for career development, and a Refer a Friend scheme where you can earn up to £1,000 in bonuses.
Role overview
You will work with a team of confident Account Co-Ordinators with expert contract knowledge of our top customers. Your role involves supporting the Co-Ordinators with daily account management, administrative tasks, and customer contact, requiring excellent communication skills.
Key tasks
Includes, but not limited to:
- Handling minor customer queries politely and professionally
- Booking escorts for engineers and confirming with the planning team
- Raising remedial jobs within the system
- Uploading, amending, and sending certificates to customers
- Providing regular email updates and bespoke reports
- Conducting outbound NPS surveys via email and calls, uploading results
- Performing ad-hoc admin tasks to support Co-Ordinators
Criteria
Essential: Attributes required for consideration
Desirable: Attributes that can be trained or developed
Knowledge and Skills
- Outstanding customer service skills
- Great initiative and eagerness to learn
- Methodical with excellent organizational and time management skills
- Clear and articulate communication, both verbal and written
- Good computer literacy, including Microsoft Office and Smartphone Apps
- Excellent writing skills, using clear and concise language tailored to the audience
Experience
- Proven ability to deliver outstanding customer service
- Efficient time and workload management
- Support role experience
- Experience in a customer-centric environment
Behavioral Attributes
- Empathy and patience, with rapport-building skills
- Focus on understanding and owning the admin role
- Willingness to develop and adapt to team needs
Customer Account Administrator in Ripponden employer: JLA Limited
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a comprehensive benefits package, including access to mental health support, fitness facilities, and flexible working options, we ensure our team members thrive both personally and professionally. Join us in our mission-critical infrastructure solutions business, where your contributions are valued, and opportunities for growth abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Administrator in Ripponden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLA Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLA Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Administrator in Ripponden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLA Limited:Your cover letter is your chance to shine! Tell us why you want to work at JLA Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLA Limited!
How to prepare for a job interview at JLA Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
