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- Tasks: Support Account Co-Ordinators with customer queries and administrative tasks.
- Company: Join JLA, a leader in mission-critical infrastructure solutions across various sectors.
- Benefits: Enjoy flexible working, wellness support, gym access, and generous leave policies.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
- Other info: Opportunities for career development and a rewarding recognition scheme.
The predicted salary is between 28800 - 43200 £ per year.
Customer Resolutions and Key Account Manager
Responsible for staff
N/A
About our business
JLA is a mission-critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing team, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you\’ll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, offering supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a team of Mental Health First Aiders are available to support you through life\’s challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing flexibility to meet your needs.
You can reach fitness goals with our free onsite gym at head office, along with various gym membership discounts.
For financial support, we provide life assurance coverage, sick pay, a pension scheme, free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive staff discounts.
We promote a healthy work-life balance with 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We value you and invest in your success, with a Colleague Recognition Scheme, support for career development, and a Refer a Friend scheme where you can earn up to £1,000 in bonuses.
Role overview
You will work with a team of confident Account Co-Ordinators with expert contract knowledge of our top customers. Your role involves supporting the Co-Ordinators with daily account management, administrative tasks, and customer contact, requiring excellent communication skills.
Key tasks
Includes, but not limited to:
- Handling minor customer queries politely and professionally
- Booking escorts for engineers and confirming with the planning team
- Raising remedial jobs within the system
- Uploading, amending, and sending certificates to customers
- Providing regular email updates and bespoke reports
- Conducting outbound NPS surveys via email and calls, uploading results
- Performing ad-hoc admin tasks to support Co-Ordinators
Criteria
Essential: Attributes required for consideration
Desirable: Attributes that can be trained or developed
Knowledge and Skills
- Outstanding customer service skills
- Great initiative and eagerness to learn
- Methodical with excellent organizational and time management skills
- Clear and articulate communication, both verbal and written
- Good computer literacy, including Microsoft Office and Smartphone Apps
- Excellent writing skills, using clear and concise language tailored to the audience
Experience
- Proven ability to deliver outstanding customer service
- Efficient time and workload management
- Support role experience
- Experience in a customer-centric environment
Behavioral Attributes
- Empathy and patience, with rapport-building skills
- Focus on understanding and owning the admin role
- Willingness to develop and adapt to team needs
#J-18808-Ljbffr
Customer Account Administrator employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator
✨Tip Number 1
Familiarise yourself with JLA's services and values. Understanding their mission-critical infrastructure solutions will help you demonstrate your enthusiasm for the role and align your answers with their company culture during any interviews.
✨Tip Number 2
Practice your communication skills, as this role requires clear and articulate interactions with customers. Consider role-playing scenarios where you handle customer queries or provide updates to ensure you're comfortable and confident in your responses.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or task list that demonstrates how you would manage multiple responsibilities effectively. This will highlight your methodical approach and time management abilities during discussions.
✨Tip Number 4
Network with current or former employees of JLA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application and interviews.
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle customer queries and manage workloads effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of JLA's mission-critical services and how your skills align with their needs, particularly in customer account management.
Highlight Relevant Skills: In your application, emphasise your communication skills and computer literacy. Mention your proficiency in Microsoft Office and any experience you have with customer-centric roles, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and concise language is essential, especially since the role requires excellent writing skills.
How to prepare for a job interview at JLA Limited
✨Showcase Your Customer Service Skills
Since the role requires outstanding customer service skills, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organisational Skills
The job involves managing multiple tasks efficiently. During the interview, discuss your time management strategies and provide examples of how you prioritise tasks to meet deadlines. This will show that you're methodical and organised.
✨Communicate Clearly
Clear communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer, demonstrating your interest and ability to communicate effectively.
✨Express Your Willingness to Learn
The company values eagerness to learn and adapt. Be sure to convey your enthusiasm for personal development and how you plan to grow within the role. Mention any relevant training or skills you are keen to develop further.