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- Tasks: Lead a team to manage contracts and ensure performance meets KPIs and SLAs.
- Company: Dynamic company focused on operational excellence and team collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by driving team performance and improving processes.
- Qualifications: Experience in contract management and strong analytical skills required.
- Other info: Join a fast-paced environment with opportunities for growth and leadership.
The predicted salary is between 36000 - 60000 £ per year.
Role overview
A successful Contract Manager will demonstrate a strong desire to manage and lead people implementing KPI and SLA adherence. They must have attention to detail alongside the ability to determine and manage any risks. You will be responsible for accurate setup which will be measured through team QA and revenue assurance measures. Our ideal candidate has previous experience leading a team, data and contract reconciliation. Experience working with both legal and finance functions and is familiar with legal requirements and terms of use.
Key Tasks
- Support, monitor and drive team performance in line with SLA’s
- Lead the team to process all contract orders and working closely with other teams in the business to ensure they are put through in a timely manner
- Data guardian for the business ensuring accurate capture before contract mobilisation
- Govern and administrate the setting up of new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirement
- Terminating or suspending customer contracts
- Accurately managing contract terminations and suspensions
- HR line management responsibilities in line with company policies and procedures
- Coordinate ad-hoc projects as required including customer mobilisation
- Resolve complex and non-complex customer queries
- Contract and revenue reconciliations with support from the finance function
- Understand revenue and cash impacts of team outputs
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills
- Understanding Order to cash process, including inter-team collaborations and multi-system usage
- People management including performance management, coaching and development
- Collaboration skills across finance, operational, commercial and legal teams
- Data driven with strong analytical and excel skills and an understanding of basic accounting principles.
- Understanding of Continuous Improvements methods to drive operational excellence across Order to Cash process
- Experience is a governance role.
Experience
- Experience of performance management including managing under-performance as well as developing and empowering talent.
- Ability to demonstrate analytical skills, with the capability to maximise use of management information to drive performance.
- Experience measuring quality and accuracy and identifying and fixing issues proactively.
- Experience in a fast-paced environment with varying contract types
- Experience in contract book reconciliation
- Experience coaching wider colleagues on accurate submission and implementing continuous improvement strategies.
- Contract administration history
- Experience of identifying process improvements
(the way you think and act)
- Strong communication and cooperation with peers and senior key stakeholders, along with interpersonal skills to inspire cross-functional teams and align objectives
- Detail focus with an ability to understand contract setup performance and relate this to team performance
- Ability to manage quick decision making
- Operational mindset with process and operational excellence at the forefront.
- A natural leader who can influence change
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Contracts Manager employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contracts Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to contract management and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've managed teams, driven performance, and resolved conflicts. This is your chance to demonstrate that you’re the natural leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contracts Manager role. Highlight your experience in managing teams, contract administration, and any relevant KPIs or SLAs you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or driven team performance in previous roles. This helps us see the impact you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JLA Limited
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts relevant to the role. Familiarise yourself with key terms, legal requirements, and the order-to-cash process. This will not only help you answer questions confidently but also demonstrate your attention to detail.
✨Showcase Your People Management Skills
Be prepared to discuss your experience in leading teams and managing performance. Think of specific examples where you've coached team members or resolved under-performance. Highlighting your ability to inspire and develop talent will resonate well with the interviewers.
✨Demonstrate Your Analytical Prowess
Since the role requires strong analytical skills, come ready to discuss how you've used data to drive performance improvements. Share examples of how you've identified issues and implemented solutions, especially in contract reconciliation or revenue assurance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you've had to manage risks or resolve complex customer queries. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
