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- Tasks: Lead and inspire a sales team to achieve targets and deliver exceptional customer service.
- Company: Join JLA, a trusted provider of essential services for over 50 years across various sectors.
- Benefits: Enjoy flexible working, 25 days annual leave, wellness support, and exclusive discounts.
- Why this job: Be part of a supportive culture that values your growth and celebrates achievements.
- Qualifications: Experience in sales management and a passion for coaching and developing teams.
- Other info: Earn up to £1,000 through our Refer a Friend scheme and access a free onsite gym.
The predicted salary is between 36000 - 60000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care. This rental model allows customers to make a single monthly payment to receive brand new equipment and have maintenance costs taken care of.
When you join the JLA family, you\’ll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life\’s challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, but we also offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We\’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Embedding a high-performance sales culture and developing relationships with the team, supporting and coaching team members to manage the delivery of your individual and team target.
Key tasks
- Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Ensuring digital leads are converted within agreed SLA’s.
- Organising and tracking all potential leads, maintaining MIS.
- Resolution and removal of blockers to support target achievement.
- Generating and sharing information on individual and team performance.
- Providing quality customer service, role modelling values in all interactions with clients.
- Achieving and monitoring the progress of KPI’s on a daily/weekly/monthly basis.
- Senior stakeholder engagement across the wider business.
- 121 coaching on sales relevant areas to improve performance.
People Management
- Daily coaching and development of team members.
- Managing any employee relations issues in line with the policies set out by the business.
- Coaching and developing the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
- Identifying and addressing any training and development needs and ensuring teams have a personal development plan.
- Holding team briefing sessions/workshops to update the team on best practice.
- Ensuring calls, emails, web leads, and all data traffic are answered within agreed timescales and in an appropriate manner.
- Owning individual and team call observation feedback to manage and improve sales quality.
- Completion of regular performance reviews and support goal setting.
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Compliance Team Leader employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader
✨Tip Number 1
Familiarize yourself with JLA's unique Total Care package. Understanding how this all-inclusive model works will help you articulate its benefits during your interview and demonstrate your alignment with the company's values.
✨Tip Number 2
Highlight your experience in coaching and developing teams. Be prepared to share specific examples of how you've inspired sales agents to achieve their targets and improve customer satisfaction, as this is a key aspect of the Compliance Team Leader role.
✨Tip Number 3
Showcase your ability to manage performance metrics effectively. Discuss how you've previously tracked KPIs and used data to drive team performance, as this will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Prepare to discuss your approach to stakeholder engagement. Since senior stakeholder engagement is crucial for this role, think about how you've successfully collaborated with different departments in the past to achieve common goals.
We think you need these skills to ace Compliance Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Compliance Team Leader position at JLA. Understand the key tasks and responsibilities, as well as the skills and experience required. This will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in sales management, coaching, and team development. Provide specific examples of how you've inspired teams to achieve targets and improved performance, as these are crucial for this role.
Showcase Your Leadership Skills: Demonstrate your leadership abilities by discussing your approach to people management and employee relations. Mention any relevant training or development initiatives you've led, and how they contributed to team success.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for joining the JLA family and how you align with their values, particularly regarding employee well-being and development.
How to prepare for a job interview at JLA Limited
✨Understand the Company Culture
Before your interview, take some time to research JLA's values and culture. They emphasize well-being, support, and a healthy work-life balance, so be prepared to discuss how you align with these principles.
✨Showcase Your Coaching Skills
As a Compliance Team Leader, you'll be responsible for coaching and developing your team. Be ready to share specific examples of how you've successfully coached others in the past and the impact it had on their performance.
✨Prepare for Performance Metrics Discussion
Familiarize yourself with key performance indicators (KPIs) relevant to sales and compliance. Be prepared to discuss how you have monitored and achieved KPIs in previous roles, as this will demonstrate your ability to drive results.
✨Engage with Stakeholders
The role involves senior stakeholder engagement, so think about how you can effectively communicate and build relationships with various stakeholders. Prepare examples of how you've successfully engaged with senior management or other departments in the past.
