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- Tasks: Log repair jobs, handle customer enquiries, and support engineers with technical issues.
- Company: Join the JLA group, a leader in DC products with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by resolving customer issues and improving service efficiency.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others.
- Other info: Dynamic role with a chance to learn about innovative products and processes.
The predicted salary is between 30000 - 42000 £ per year.
This role is part of JLA group - DC products.
Overall purpose of the role: Logging repair and services jobs for engineer visits, and dealing with service and repair related customer enquiries. You will also be expected to retrieve Engineer job sheets and prepare paperwork to enable invoicing. Ensure repair and installation jobs are carried out within our agreed timeframes and liaise with engineering companies and customers to update them.
You must be extremely customer focused, with a keen eye for detail and able to manage your time effectively. You must want to resolve customer issues over the phone and be prepared to learn about our products and how they work to enable you to assist Engineers and Customers remotely with technical issues. The ability to follow procedures and processes and make or suggest improvements where necessary is also essential.
Key Responsibilities:
- Triage style approach for incoming calls from customers with repair requests
- Deal with incoming Engineer calls to fault find and resolve issues whilst they are on site
- Escalate repair requests to our network of subcontractors and deal with the paperwork and invoices from them, checking for accuracy and time on site etc.
- Keep customers updated
- Keep the database updated
Skills and Attributes:
- Able to work well as part of a team
- Excellent fault-finding skills and an analytical mindset
- Applies previous work experience and logic to the role
- Ability to work accurately and methodically
- Good numeracy and IT skills
- Good communication skills
- Ability to plan and organise workload
- Ability to accurately complete paperwork and count stock items
- An understanding of health and safety requirements
- Flexible approach to duties and tasks
- Good understanding of customer deliverables and the impact of failure/cost of poor quality
- Enjoys contributing to the team and works well individually
- Optimistic and open to change
Service Administrator DC in Bath employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator DC in Bath
✨Tip Number 1
Get to know the company! Research JLA group and their DC products. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. Since this role is all about dealing with customers and engineers, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your analytical mindset and ability to handle customer enquiries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Service Administrator DC in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to showcase examples from your past work where you've successfully managed paperwork or resolved customer issues. We love candidates who can demonstrate their meticulousness!
Communicate Clearly: Your written communication skills are crucial for this position. Keep your application clear and concise, and make sure to proofread for any errors. We appreciate clarity and professionalism in all our communications!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLA Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like logging repair jobs and dealing with customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Focus
Since this role is all about customer service, be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and your ability to keep customers updated, as these are crucial for the job.
✨Demonstrate Your Attention to Detail
The job requires a keen eye for detail, especially when it comes to paperwork and invoicing. During the interview, mention any experiences where your attention to detail made a difference, whether it was catching an error or improving a process.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about your fault-finding skills and how you've approached technical issues in the past. Think of specific examples where you used logic and previous experience to resolve problems, as this will showcase your analytical mindset and suitability for the role.
