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For Companies At a Glance
- Tasks: Support customers and manage communications to ensure smooth operations.
- Company: Join JLA, a leader in essential services for various sectors.
- Benefits: Enjoy 25 days annual leave, wellness support, and gym access.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and proficiency in computer use.
- Other info: Flexible working options and career development opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
About Our Business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care; this rental model allows customers to make a single monthly payment to receive brand new equipment and have maintenance costs taken care of.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to eight counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, but also a range of added benefits such as free office parking, eye-care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success, even having a Colleague Recognition Scheme to celebrate your achievements. We’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role Overview
- Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
- Uploading to customer portals all relevant compliance certification and updating any job notes
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Review, action and update the business on the progress of customers’ works
- Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
- Raising jobs via system and passing on to the relevant dispatching team
- Managing all inbound communications from customers and handling customer queries
- Making outbound communication to customers to progress and resolve customer requests
- Managing customer emails including being a conduit between departments if needed
- Making outbound communication to customers to plan works in with them
Full training is provided
Social working hours Monday-Friday
Criteria
Essential (attributes required for candidate to be considered)- Proficient level of computer skills
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good geographical knowledge
- Experience of working in a customer facing role
- Experience of working in time critical roles and the ability to multitask
Customer Help Desk Co-ordinator in Sunderland employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Help Desk Co-ordinator in Sunderland
✨Tip Number 1
Get to know the company! Research JLA and understand their services and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role involves handling queries and providing support, think of scenarios where you can demonstrate your problem-solving abilities and how you would keep customers informed.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the JLA family.
We think you need these skills to ace Customer Help Desk Co-ordinator in Sunderland
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled queries and resolved issues in the past, so share some examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the Customer Help Desk Co-ordinator role. Mention specific responsibilities from the job description and explain how your experience aligns with them. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLA Group
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their Total Care package and how it benefits customers. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Customer Help Desk Co-ordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to manage customer relationships effectively.
✨Practice Multitasking Scenarios
Since the role involves managing multiple tasks simultaneously, think of situations where you've had to juggle various responsibilities. Practising how you would handle these scenarios can help you articulate your multitasking skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and the support systems they have in place. This not only shows your enthusiasm but also helps you determine if JLA is the right fit for you.