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- Tasks: Update customer records, manage job loggings, and liaise with clients.
- Company: Leading service provider in Stafford with a dynamic team.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join us to enhance customer experiences in a fast-paced environment.
- Qualifications: Excellent customer service skills and multitasking ability required.
- Other info: Be part of a team that values exceptional service standards.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Stafford is seeking a customer service representative who will be responsible for updating customer records, managing job loggings, and liaising with clients. The ideal candidate must demonstrate excellent customer service skills, multitasking ability, and proficiency in handling inbound and outbound communications. Join our dynamic team and contribute to maintaining exceptional service standards in a fast-paced environment.
SLA-Driven Customer Experience & Dispatch Coordinator in Stafford employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SLA-Driven Customer Experience & Dispatch Coordinator in Stafford
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with clients, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show off your multitasking abilities during the interview. Share examples of how you've successfully managed multiple tasks at once, especially in a fast-paced environment, to demonstrate that you can handle the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining our dynamic team.
We think you need these skills to ace SLA-Driven Customer Experience & Dispatch Coordinator in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you’ve handled similar roles before, so don’t be shy about showcasing your multitasking abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the SLA-Driven Customer Experience & Dispatch Coordinator role. Let us know how you can contribute to our team’s success.
Showcase Communication Skills: Since the role involves liaising with clients, make sure to demonstrate your communication skills in your application. Whether it’s through clear language or examples of past interactions, we want to see your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JLA Group
✨Know the Company Inside Out
Before your interview, take some time to research the service provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated excellent customer service. Think of situations where you resolved issues or went above and beyond for a client. This will highlight your ability to handle the demands of the role.
✨Demonstrate Multitasking Abilities
Since the job involves managing multiple tasks, be ready to discuss how you prioritise and manage your workload. You could mention tools or techniques you use to stay organised, which will reassure them that you can thrive in a fast-paced environment.
✨Practice Effective Communication
As the role requires handling inbound and outbound communications, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as confident and approachable.
