Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and plan work for engineers, ensuring efficiency and customer satisfaction.
- Company: Join JLA, a leader in providing essential services across various sectors.
- Benefits: Enjoy 25 days annual leave, wellness support, gym access, and financial guidance.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Flexible working options and opportunities for career development await you.
The predicted salary is between 36000 - 60000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role Overview: The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.
It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.
The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.
- Key tasks:
- Call/Email Handling: Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective. Making outbound communication to customers to plan works in with them. Managing emails in a timely and effective manner.
- Works in Progress Activity: Reviews, actions and updates the business on the progress of customer works, including: Ensuring all jobs to be planned/allocated are progressed within SLA. Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed. Ensure that jobs are planned to be productive in terms of travelling time and time on site.
- Field Management: Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively with regional leads to plan month ahead and previous performance. KPI reporting to service delivery management and regional leads to show performance.
Planning and Dispatch Coordinator in Stafford employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Dispatch Coordinator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Planning and Dispatch Coordinator role. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great opportunity to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly shows your commitment to joining the JLA family.
We think you need these skills to ace Planning and Dispatch Coordinator in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planning and Dispatch Coordinator role. Highlight your relevant experience in planning, dispatching, or customer service to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of call and email handling, it’s essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d handle queries effectively.
Highlight Team Collaboration: We love team players! Mention any past experiences where you collaborated with colleagues or worked in a team environment. This will show us that you can work well with our Service Delivery teams across the UK.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLA Group
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their Total Care package and how it benefits customers. This knowledge will not only impress your interviewers but also help you relate your skills to their needs.
✨Showcase Your Planning Skills
As a Planning and Dispatch Coordinator, your ability to manage time and resources is crucial. Prepare examples from your past experiences where you've successfully planned and executed tasks efficiently. Be ready to discuss how you handle unexpected changes or challenges.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing your previous roles and responsibilities. Use specific examples to demonstrate how you've handled communication with teams and customers in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
