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- Tasks: Manage project planning and coordinate with engineers for efficient service delivery.
- Company: JLA, a leader in providing essential services to various sectors for over 50 years.
- Benefits: Gain valuable experience in project management and customer service in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in critical service sectors.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Opportunity for career growth in a fast-paced, collaborative workplace.
The predicted salary is between 28800 - 43200 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services support customers with Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a Total Care package, a rental model that allows customers to make a single monthly payment to receive brand new equipment with maintenance costs taken care of.
Role Overview: The Junior Project Manager manages all works that come from the planning perspective. They plan work for engineers to complete, both in real time when a fault is identified and for future preventative maintenance works and/or installations. It is important that the Junior Project Manager plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business. The Junior Project Manager will collaborate regularly with colleagues within the Passive Fire team to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.
Responsibilities:
- Call/Email Handling: Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective. Making outbound communication to customers to plan works in with them. Managing emails in a timely and effective manner. Liaise with production teams for manufacture of fire doors.
- Works in Progress (WIP) Activity: Reviews, actions and updates the business on the progress of customer works, including: Ensuring all jobs to be planned/allocated are progressed within SLA. Update WIP progress daily. Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed. Ensure that jobs are planned to be productive in terms of travel time and time on site.
- Field Management: Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively. Works with Regional leads to plan month ahead and review previous performance. Share KPI reporting to service delivery management and regional leads to show performance.
Criteria:
Essential Knowledge and Skills:
- Proficient level of computer skills
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good geographical knowledge
Desirable:
- Commercial knowledge/understanding
Experience:
Essential:
- Experience of working in a customer facing role
- Experience planning/scheduling/administration works in a fast paced environment
- Experience of working in time critical roles and the ability to multi task
Desirable:
- Experience working in a Fire/HVAC business
- Experience project management/administration in Fire/Heat business
Personal qualities:
- Excellent communication skills
- Good attention to detail
- Ability to multi task and self-prioritise
- Good time management skills
- Ability to interact with other departments and regions within JLA
- Strong problem solving skills
Junior Project Manager in Stafford employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Project Manager in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of providing critical assets and services.
✨Tip Number 3
Practice your communication skills! As a Junior Project Manager, you'll need to liaise with engineers and customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at JLA.
We think you need these skills to ace Junior Project Manager in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Project Manager role. Highlight your experience in planning, scheduling, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent English skills. Check for clarity and professionalism, and don’t forget to proofread for any sneaky typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at JLA Group
✨Know the Company Inside Out
Before your interview, make sure you research JLA thoroughly. Understand their services, especially in areas like Laundry, Catering, and Fire Safety. This knowledge will help you demonstrate your interest and show how you can contribute to their mission.
✨Showcase Your Planning Skills
As a Junior Project Manager, planning is key. Be ready to discuss your experience with scheduling and administration in fast-paced environments. Prepare examples of how you've effectively managed multiple tasks and prioritised work to meet deadlines.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly, both verbally and in writing. You might even want to prepare a few questions to ask during the interview to show your engagement and curiosity.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your problem-solving skills and ability to think on your feet, as these are crucial for managing works in progress and liaising with engineers.
