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For Companies At a Glance
- Tasks: Assist customers with queries and provide top-notch technical support.
- Company: Leading service provider in Sowerby Bridge with a focus on customer satisfaction.
- Benefits: Extensive benefits, work-life balance, and recognition for your hard work.
- Why this job: Join a fast-paced environment where your contributions truly matter.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 28800 - 43200 £ per year.
A leading service provider in Sowerby Bridge seeks a customer-focused individual for the Customer Help Desk. The role involves handling customer queries, providing technical support, and ensuring customer satisfaction.
Ideal candidates possess strong customer service experience and thrive in fast-paced settings. The organization offers extensive benefits packages and growth opportunities, emphasizing work-life balance and recognition for achievements.
Customer Help Desk Advisor - Fast-Paced Support in Sowerby Bridge employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Help Desk Advisor - Fast-Paced Support in Sowerby Bridge
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled tricky situations or gone above and beyond for a customer. We want to hear those stories when you chat with us!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. It’s a great way to get insider info and maybe even a referral when you apply through our site.
✨Tip Number 4
Be ready for a fast-paced environment! Prepare examples of how you thrive under pressure. We love candidates who can keep their cool and deliver top-notch support, so let that shine through in your conversations!
We think you need these skills to ace Customer Help Desk Advisor - Fast-Paced Support in Sowerby Bridge
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled queries and provided support in the past, especially in fast-paced environments like ours!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Help Desk role. It shows us you’re genuinely interested in joining our team.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLA Group
✨Know Your Stuff
Before the interview, brush up on common customer service scenarios and technical support queries. Familiarise yourself with the company’s services and any relevant tools they use. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This helps demonstrate your problem-solving skills and customer focus.
✨Stay Calm Under Pressure
Since the role is in a fast-paced environment, be ready to discuss how you manage stress and prioritise tasks. Share instances where you’ve thrived under pressure, as this will highlight your ability to maintain composure while delivering excellent customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
