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- Tasks: Handle customer queries and provide technical support in a vibrant team environment.
- Company: Join JLA, a leader in essential services for various sectors.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free gym at the office.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong customer service experience and a passion for helping others.
- Other info: Flexible working options and opportunities for career growth await you.
The predicted salary is between 28800 - 43200 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role Overview: We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction. Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks:
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Customer Help Desk Advisor in Sowerby Bridge employer: JLA Group
Contact Detail:
JLA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Help Desk Advisor in Sowerby Bridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JLA and its services. Understanding their Total Care package and how they support various sectors will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewers, let your passion for helping customers shine through. A positive attitude can make a huge difference and shows that you’re a great fit for the vibrant team at JLA.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Customer Help Desk Advisor in Sowerby Bridge
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled queries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Personable and Professional: Remember, we're looking for someone who can connect with customers. Use a friendly tone in your application while maintaining professionalism. This balance will show us you’re the right fit for our vibrant team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Help Desk Advisor. Mention how your experiences align with our values and the key tasks outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at JLA Group
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their Total Care package and how it benefits customers. This knowledge will not only impress the interviewer but also help you relate your answers to the company's values and mission.
✨Showcase Your Customer Service Skills
Since the role is all about handling customer queries, prepare examples from your past experiences where you demonstrated excellent customer service. Think of situations where you resolved issues or went above and beyond for a customer. Be ready to discuss these in detail!
✨Practice Empathy and Problem-Solving
In this role, empathy is key. During the interview, be prepared to answer situational questions that assess your ability to handle difficult customer interactions. Practice articulating how you would approach resolving a customer's issue while maintaining a positive attitude.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at JLA. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
