Credit Controller in Sowerby Bridge

Credit Controller

JLA Group Sowerby Bridge, England, United Kingdom

JLA is a mission-critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working closely with customers.

When you join the JLA family, you\’ll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, offering tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, and dedicated mental health first aiders support you. We provide counselling sessions, a free onsite gym, and discounts on gym memberships. Financial support includes life assurance coverage, paid sick leave, a pension scheme, and other benefits such as free parking, eye care vouchers, cycle-to-work scheme, and staff benefits hub. We pride ourselves on a healthy work-life balance with 25 days of annual leave (plus bank holidays), flexible working, and enhanced family leave. A colleague recognition scheme celebrates achievements, while a Refer a Friend scheme offers up to £1,000 in bonus rewards.

Role Overview

We are looking for experienced credit controllers to work in a fast-paced, challenging environment. You will manage your own portfolio of customers, collect debts, and collaborate with internal teams to resolve queries and reduce aged debt. You will host conversations and meetings with stakeholders to resolve credit issues and contribute to continuous improvement.

Key tasks

• Manage a portfolio of customers and use relationships to maximise cash collection.
• Prioritise daily tasks to deliver on customer service and financial targets.
• Work with accounts payable to keep ledgers current and answer queries.
• Collaborate with internal teams to deliver customer success and negotiate payments.
• Present ideas for challenging accounts to team managers.
• Receive payments by debit or credit card.
• Forecast cash collections with team managers and head of department.
• Develop next steps for unrecoverable debts and propose solutions.

Knowledge and Skills

• Other ad hoc duties as needed.
• Demonstrated history of meeting targets consistently.
• Effective debt management leading to timely resolution.

Experience

• Experience highlighting and processing defaults where necessary.
• Updating and maintaining clear customer activity notes in a finance system.
• Good knowledge of MS Excel.
• Experience working in a busy office environment and meeting tight deadlines.

Minimum 2 Years\’ Experience In a Similar Role

• 3+ years experience managing high-value customers.
• 3+ years experience managing low-value, high-volume accounts.
• Advanced knowledge of Excel, including Lookup & Pivots for reconciliation.
• Experience with change management/process improvements.

Personal Qualities

• Ability to work well under pressure and prioritise workload.
• Capable of being personable and firm with clients to resolve issues and collect payment.
• Excellent attention to detail and high accuracy.
• Ability to cope with multiple priorities and a changing environment.
• Excellent communication and relationship-building skills.
• Positive and flexible approach to work.
• Strategic thinking and ability to present new ideas to stakeholders.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Accounting/Auditing and Finance, Credit Intermediation